Field Service Engineer

Desktop Support Engineer: Belfast - £14.35 per hour + Mileage

Role Summary REED Technology Belfast are delighted to be partnering a local IT Support organisation, providing a Temporary Desktop Support Engineer for a project based in Belfast.

Working as part of an IT Support team, responsible for the installation and support of IT equipment to a large private sector organisation, this role will report to the IT Manager and will involve

Responsibilities:

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• First point of contact for Customers
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• Provide 1st Line diagnosis and resolution
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• Maintain a high level of 1st time fix rates
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• Logging incidents and service requests from customers received via telephone, email and customer portal and process accordingly
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• To provide an excellent level of customer service and value to end users
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• Escalation of tickets to resolver groups when required
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• Ensure customers are kept updated on progress of tickets
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• Prioritisation and management of workload and tasks, working within contractual Service Level Agreements
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• Work in accordance to company policies, procedures and standards
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• Maintain awareness of current appropriate technologies used by customers
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• Update and share knowledge gained
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Essential Criteria:

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• Excellent knowledge of Windows 10/11
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• Ability to audit PCs and to install software on the replacements
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• Good troubleshooting skills of above software
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• Ability to work unsupervised
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• Good manner with customers (GP Practice managers)
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• Ability to drive with own vehicle and appropriate insurance
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Desirable Criteria• Desktop/network support/ installation experience

Relevant security clearance, Access NI will be required for the successful candidates.

Hourly rate: £14.35 per hour