Network Engineer (Cisco)

Network Engineer

Rate - £58 (an hour)

Location - Bracknell (Hybrid)

Duration - 12 Months (Initially)

Ir35 - Inside (Must use an umbrella company)

What will you do:

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• Provide triage, analysis, and resolution of network incidents
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• End-to-end incident management, bringing in additional skilled resources as required
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• Engage or defer to other technical teams as required in resolution of incidents
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• Act as major incident manager (MIM) when incident impact warrants it
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• Provide timely updates to stakeholders or incident manager during incidents
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• Hands on troubleshooting and configuration of networking equipment including Cisco, Meraki, and others as required
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• Participate in global on-call rotation, including some weekend requirements
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• Leverage network management systems (NMS) to understand issues and pinpoint where the problem likely is and the impact it is causing
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• Collect packet captures as necessary; perform initial diagnosis of output where possible
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• Interface with local contacts and service providers as needed to resolve site connectivity, hardware, service issues; hold providers accountable to SLAs
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• Proactively identify, engage, and act on situations where "things could be better"
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• Continually evaluate network capacity and performance; make recommendations for design changes as appropriate
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• Assist with on-going maintenance of CMDB information and updates of our internal Knowledge Base
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• Fulfillment of DNS/DHCP requests such as A or CNAME record requests, new DHCP scope requests, or updating MX records
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• Implementation of changes as defined and requested by design and planning team
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What do you need to have:

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• 3+ years' hands on troubleshooting and configuration experience in supporting large multi-national corporate networks utilizing a diverse set of technologies and vendors
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• 3+ years working directly in Cisco IOS and the Meraki dashboard
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• 3+ years troubleshooting and configuring WLAN technologies; Cisco and Meraki experience desired.
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• Experience working with Cisco NSO, SAE, UCS, ISE, and DUO is desired
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• Experience with VMware
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• Demonstrated ability to use IOS and Meraki dashboard in the troubleshooting and configuration of the network
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• Cisco Certified Network Associate (CCNA) or comparable certification required or demonstrable work experience and skill
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• Comfortable collecting packet captures
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• Firm understanding and application of network protocols and functions including BGP, OSPF, EIGRP, NAT, DNS, DHCP, SDWAN, IPAM, SDN, ACL, Spanning Tree, VLAN, OSI Model, NetFlow, TACACs
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• Ability to convey complex technical topics into layman terms while under time constraints
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• Ability to leverage NMS tools (such as Nagios, SevOne, LiveNX, SolarWinds, NetScout, ServiceNow, Meraki Dashboard, etc.) to diagnose & triage issues or requests
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• Familiarity with the use and limitations of syslogs, SNMP traps, device polling, NetFlow, and other management functions
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• Understanding of ITIL and its principles such as event, incident, problem, and change management
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• Organizational skills to manage multiple priorities at one time while meeting deadlines
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• Experience participating in network implementation & refresh projects
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• Experience working with customers remotely and over the phone to assist with network troubleshooting
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