Helpdesk Coordinator

SE1, London | £16.00 per hourTuesday - Thursday | 3 Days Per Week 09:00 - 18:00 - 24 Hours per weekOngoing Temporary Role with Potential for Future Bookings

Catch 22 are recruiting on behalf of a prestigious hotel group for an experienced Helpdesk Coordinator to join their facilities team based in SE1, London. You must be available for training this coming Monday also (This will be paid)

This is an excellent opportunity for a customer-focused and highly organised individual with facilities management experience who is looking for a part-time position within a professional and fast-paced environment.

As Helpdesk Coordinator, you will act as the first point of contact for facilities-related queries, ensuring maintenance requests and service issues are logged, tracked, and resolved efficiently.

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• Managing incoming facilities requests via phone, email, and helpdesk systems
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• Logging, allocating, and monitoring work orders
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• Liaising with engineers, contractors, and site teams
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• Updating stakeholders on the progress of maintenance activities
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• Producing reports and maintaining accurate records
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• Ensuring service requests are completed within agreed timescales
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• Delivering excellent customer service to internal and external stakeholders
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• Previous experience in a Facilities Helpdesk, Facilities Coordinator, or Maintenance Helpdesk role
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• Strong understanding of facilities management and maintenance processes
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• Excellent communication and customer service skills
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• Highly organised with strong attention to detail
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• Confident using Microsoft Office and CAFM/helpdesk systems
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• Able to prioritise workloads and work effectively in a busy environment
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• £16.00 per hour
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• Part-time hours (Tuesday - Thursday)
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• Prestigious London hotel environment
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• Friendly and supportive team
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• Opportunity for ongoing work and future bookings
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If you have facilities experience and are looking for a flexible part-time opportunity within a renowned hotel group, we'd love to hear from you. Apply today!