Customer Service Advisor

Job Title: Customer Service Advisor

Location: Southampton

Salary: Up to £30k per annum

Hours: Full Time (Monday to Friday)

Job Overview

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• The successful candidate will be responsible for delivering excellent customer service, handling enquiries efficiently, and ensuring a positive experience for every customer interaction.
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Key Responsibilities

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• Handle customer enquiries via phone, email, live chat, or face-to-face
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• Provide accurate information about products, services, and processes
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• Resolve customer issues and complaints in a professional and timely manner
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• Process orders, returns, and account updates accurately
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• Maintain up-to-date and detailed customer records
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• Meet individual and team performance targets
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• Escalate complex issues to the appropriate department when required
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• Follow company policies, procedures, and data protection guidelines
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Key Skills & Experience

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• Previous experience in a customer service or contact centre role (desirable but not essential)
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• Excellent verbal and written communication skills
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• Strong listening and problem-solving abilities
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• Ability to remain calm and professional under pressure
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• Confident using computer systems and CRM software
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• A positive, can-do attitude and strong work ethic
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Personal Attributes

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• Customer-focused and empathetic
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• Reliable and punctual
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• Team player with the ability to work independently
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• Willingness to learn and develop new skills
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Next Steps

Apply online or contact Reed Southampton for more information.