Customer Service Administrator

Customer Service Administrator

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• Location: Alton, Hampshire
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• Salary: £13.00 per hour
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• Job Type: Temporary with potential to become permanent
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We are seeking a Customer Service Administrator to join a busy and friendly team in Alton. This role is perfect for an organised and customer-focused individual who thrives in a fast-paced environment. You will handle customer service, order processing, and general administrative tasks, ensuring a seamless and professional experience from enquiry through to order fulfilment.

Day-to-day of the role:

Customer Service

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• Act as the first point of contact for customer enquiries via telephone, email, and online channels.
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• Provide accurate information regarding products, pricing, and delivery schedules.
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• Resolve customer queries, complaints, and issues in a professional and timely manner.
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• Build and maintain strong customer relationships.
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• Deliver a consistently high standard of customer service.
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Order Processing

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• Accurately process and input customer orders onto internal systems.
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• Verify order details, pricing, and delivery requirements.
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• Liaise with internal departments to ensure orders are fulfilled correctly and on time.
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• Monitor order progress and keep customers updated on any delays or changes.
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• Maintain accurate records of customer interactions and transactions.
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Administration

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• Perform general administrative duties including data entry, filing, and document management.
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• Assist with preparing reports, spreadsheets, and customer documentation.
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• Maintain and update customer records and databases.
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• Provide administrative support to the wider team as required.
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Required Skills & Qualifications

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• Previous experience within customer service, administration, order processing, or a similar role.
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• Excellent attention to detail and accuracy.
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• Strong written and verbal communication skills.
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• Good organisational and time-management abilities.
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• Proficient in Microsoft Office applications.
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• Experience using CRM or ERP systems would be advantageous but is not essential.
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Personal Attributes

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• Friendly, professional, and approachable.
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• Strong problem-solving skills.
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• Ability to work effectively under pressure and manage competing priorities.
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• Reliable, adaptable, and proactive.
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• Positive attitude with a strong customer focus.
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Benefits

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• Competitive hourly rate of £13.00.
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• Temporary position with the potential to become permanent for the right candidate.
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• Supportive team environment.
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• Opportunity to develop your administration and customer service skills within a growing business.
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Apply Today

If you are an experienced administrator with excellent customer service skills and are looking for a role that offers long-term potential, we'd love to hear from you. Apply now to be considered. Please submit your CV and a cover letter detailing your relevant experience and why you are interested in this position.