Planning Coordinator

About The RoleRight across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.Where will you be working?We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure.This role will be within our clean water team. Safeguarding the quality, reliability, and performance of drinking water across our region. We work across complex network systems, enhancing, maintaining, installing, and repairing infrastructure from pipes to water meters, to ensure consistently high-water quality. Through proactive network management and resilient engineering, we help ensure communities have safe, dependable water supplies every day.Want to be a part of it?What will you be doing?As a?New ConnectionsCoordinator,?you will be part of our planning department?who are responsible?for delivering all activities associated New Connections.?Your role will be area specific however areas within the team can change to ensure we provide a sustainable, efficient service.Below is an outline of the of your main duties, relevant skills, experience, and training needed for the role: Manage the customer from receipt of the job, ensure good communication is delivered throughout.Review client job promotion to ensure we accept works to a high standard.Create and review the plan to ensure we have matched resources to geography and skillset.Maximise productivity and planned value targets.Ensure planning tasks are thoroughly managed to avoid downtime/abort visit costs.Monitor resource levels in real time to ensure compliance.Communicate Professionally with Key Stakeholders.Actively Contribute as a Team Player.Work closely with operational supervisors and admin support to plan, direct and monitor the activities of the team to achieve all performance targets.Identify opportunities to improve planning performance and customer service delivery.Communicate effectively and efficiently with operational staff (supervisors and operatives).Data Input into our Works SystemWhat youll bringWe value you for who you are, so appropriate formal training and development will be provided, but we will look favourably if you can demonstrate that you have achieved: GCSE or A-Level Qualifications,NVQ Level 1-3Experience with technology and softwareExperience of working in the water industry, that would be preferable but not essentialExcellent Customer ServiceAdvanced IT skillsStrong Communication SkillsGood attention to detailStructured & able to prioritise their own workloadTeam player who is willing to help othersWorks well in a thriving environmentWhats in it for you?We offer a range of benefits designed to support your life in and out of work, some of which include; Contributory pension schemeOnline GP service, 24 hours a day, 365 days a yearEmployee assistance programmeMy Rewards portal, access to 1000s of retail discountsLife assuranceCycle to work, salary finance and give as you earn schemesEnhanced maternity, paternity leave and adoption leaveReward and recognition schemeRecommend a friend get rewarded for introducing people to us!In addition, this role offers; 25 days annual leave plus bank holidaysDiscretionary bonus schemeAbout usWe want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planetWere open and seek new and better ways of exceeding expectationsWere together and as one team; the whole is greater than the sum of the partsWere ambitious and embrace opportunity, to lead essential infrastructure services for lifeWhether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.Its an exceptional time to be a part of M Group.Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.#MGroupWTPBN1_UKTJ