SOC Manager (MSSP Leader) - Hybrid

About ResillionResillion is a global provider of digital assurance, cybersecurity, and testing services. We help organisations strengthen their security posture, protect critical assets, and deliver high-quality digital solutions. Our teams operate across multiple specialist disciplines, including Digital Forensics, Incident Response, SOC Operations, Quality & Compliance, and Technical Consultancy. We are committed to excellence, continuous improvement, and delivering trusted, customer-focused services that meet the highest professional and accreditation standards.Job Title: SOC ManagerReports to: Global Head of CyberLocation: Hybrid Birmingham/Bristol/GlasgowDirect Reports: YesDepartment: Cyber SecurityRole OverviewWe are seeking an experienced, forward-looking SOC Manager to lead our Security Operations Centre, managing a team of analysts and engineers responsible for protecting multiple clients across a high-performance Managed Security Services Provider (MSSP) environment.This role is a highly proactive, hands-on leadership position for a cyber security expert who thrives in dynamic environments. Youll bring deep technical credibility together with a strong commercial mindset, driving operational excellence, outstanding customer experiences, service profitability, and meaningful business growthAs a key leader within our cyber security business, you will manage Strategic Accounts, drive complex service transitions, and actively implement cutting-edge automation and AI technologies to keep our SOC ahead of the threat landscape.Key ResponsibilitiesStrategic Account Management & Commercial GrowthBuild strong, trusted relationships with strategic customer accounts as the senior point of contact for operational and strategic security matters.Strengthen relationships with vendors, partners, and contractors to ensure a cohesive, scalable delivery model.Balance exceptional customer outcomes with operational performance, service profitability, and commercial growth.Support sales and account management teams in high-value presentations, solution design, service reviews, and bid responses.Identify opportunities to expand and enhance security services within existing accounts, driving retention and upsell.Forward-Looking SOC Operations & TechnologyLead the implementation of AI-driven SOC automation and orchestration (e.g., Torq or similar next-gen platforms).Oversee complex service transitions, including insourcing initiatives and moving operations from offshore to in-shore models.Ensure SOC playbooks and client architectures align with global legislation such as NIS2, DORA, and the EU AI Act.Contribute to new SOC and MSSP capabilities, service offerings, and go-to-market initiatives.Manage, mentor, and inspire a high-performing technical team, driving coaching, performance management, and development.Required Skills & ExperienceProven experience managing or leading a SOC within an MSSP environment.Strong track record managing security operations for large-scale, high-value Strategic Accounts.Deep, practical familiarity with SIEM technologies, particularly Microsoft Sentinel.Demonstrated success implementing AI-driven SOC solutions and SOAR platforms (e.g., Torq or equivalent).Experience managing complex transition projects (e.g., insourcing, offshore ? in-shore).Operational familiarity with CREST, NIS2, DORA, and the EU AI Act.Hands-on experience leading incident response, threat hunting, and investigations.Broad technical knowledge across Windows, Linux, cloud, hybrid environments, firewalls, EDR/XDR, IDS/IPS, VPNs, and vulnerability management.Exceptional stakeholder management and customer-facing communication skills.Multi-lingual capability highly preferred.Desirable Skills & QualificationsMicrosoft SC-200 or SC-100.CISSP, CISM, or equivalent certifications.CREST certifications.ITIL Foundation or service management experience.Experience with Google SecOps or other enterprise-grade SIEM/analytics platforms.Why Join Us?Were looking for a leader who doesnt just run a SOC but actively shapes the future of our cyber security services. If you have the technical credibility, operational drive, and commercial acumen to deliver outstanding outcomes for both our customers and our business, we want to hear from you.TPBN1_UKTJ