Customer Service Associate

Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.Job Description:Job Summary To provide an enhanced level of customer services and operational support. Customer Service Associates will deal with shipment specific and other service-related issues.Marken, UPS Healthcare Precision Logistics, the Clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.Job Location: Marken UPS, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PWWork Schedule: Monday to Friday, 40 hours per week. Various shift patterns, weekend and bank holiday working as required.Essential Requirements: Fluency in English and Czech Responsibilities:Booking and processing booking requests within the Marken internal database, generating and verifying shipping documentation where applicableMonitoring all shipments daily to ensure that shipments are collected and delivered within agreed time framesWorking with customers internal and external on a daily basis, with the aim of developing an excellent working relationshipWorking with shippers to ensure that collection requirements are met and that they are kept informed at all times during the processLiaise with all relevant departments withing the Global and Domestic Marken network to ensure all customer requirements are metWorking with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround timesEntering clinical trial sites into the Marken internal databaseAnswering and dealing with general telephone and email requests from external customers and internal departments and colleaguesPreparing, verifying and distributing country specific project documentationAttending customer meetings and teleconferences when requiredQualifications:High school diploma, GED, or International equivalentFluency in Czech and English is essential for this roleStrong written and verbal communication skillsMulti-tasking abilitiesWorking knowledge of Microsoft Word, Excel, Access, and OutlookWilling to work flexible hours and overtime on occasionGood working knowledge of computersThorough understanding of the aviation and airline networksExcellent communication skills and ability to influence othersExcellent problem solving and prioritization skillsTeam player mentality with ability to work on own initiativeFlexibility in working hours, including weekend and bank holidays when requiredEmployee Type:Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.TPBN1_UKTJ