Technical Operations Manager

Technical Operations Manager | Up to £60,000 + Bonus | Hybrid (Uxbridge) | IT We're looking for a Technical Operations Manager to lead our Technical Support and Field Services teams, ensuring the delivery of exceptional technical support, operational excellence, installation quality, and customer service. This is a fantastic opportunity for someone who enjoys combining people leadership, technical problem-solving, operational performance, and continuous improvement in a fast-paced technology environment.What you'll be doing\n

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• Leading and developing Technical Support and Field Service teams
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• Acting as the senior technical escalation point for complex customer and operational issues
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• Driving SLA performance, service quality and customer satisfaction
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• Managing installation quality, audits, and technical standards
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• Working with OEMs, dealer groups and third-party installation partners
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• Monitoring device performance and operational KPIs to improve reliability and service delivery
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• Implementing process improvements and driving operational excellence
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• Supporting compliance, certification activities and technical governance
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What we're looking for\n

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• Proven leadership experience within Technical Operations, Technical Support, Engineering, Service Delivery or Field Service Management
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• Strong knowledge of telematics, connected vehicles, GPS/GNSS, CAN Bus, vehicle electrical systems, remote diagnostics and vehicle integration
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• Experience managing technical teams and third-party service providers
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• A data-driven approach to problem solving and continuous improvement
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• Excellent stakeholder management and communication skills
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• Auto-electrical qualifications or equivalent automotive electrical experience desirable
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• Full UK driving licence
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Why apply?\n

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• Hybrid working environment
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• Opportunity to lead and shape a critical technical function
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• Exposure to innovative connected vehicle technologies
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• Collaborative and supportive team culture
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• Excellent career development opportunities
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Technical Operations Manager | Up to £60,000 + Bonus | Hybrid (Uxbridge) | IT