Quality Technician

Do you have a naturally curious mind and a knack for problem-solving?

Join our Witney laboratory as a Complaints Investigator. In this role, you aren't just "checking boxes"; you are a technical detective. You will perform deep-dive investigations into returned medical devices, ensuring they remain the gold standard in global healthcare. Whether you're a graduate looking for your first technical role or someone with a logical brain looking for a career change, we provide the full training needed to help you protect patient safety.

Salary: £15.99 per hour (Days)

Location: Witney (OX29 0YL moving to OX29 5UX next year)

Shift Pattern: 4-on, 4-off (7 AM - 7 PM)

The Perks:

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• Work/life balance: A predictable 4-on, 4-off pattern to help you plan your life.
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• On-site parking: Free, easy access for every shift.
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• Electric charging: On-site stations for your EV.
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• Subsidised canteen: High-quality, affordable food available daily.
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• Free Lavazza coffee: Premium coffee machines to keep you fueled.
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• Modern environment: Work in a clean, newly expanded, high-tech lab.
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Responsibilities:

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• Hands-on investigation: Meticulously examine customer-returned devices using technical tools and logic to find the exact root cause of an issue.
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• Data sleuthing: Use MS Excel and internal systems to log findings, identify emerging quality trends, and spot patterns others might miss.
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• Quality advocacy: Participate in "Continuous Improvement" projects, using your findings to influence future product design and manufacturing.
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• Global collaboration: Share insights with international teams to ensure corrective actions are implemented across the organisation.
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• Technical reporting: Translate complex findings into clear, concise reports that meet strict regulatory and safety standards.
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Your Skills:

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• Analytical & methodical: You have a "detective" mindset and enjoy following evidence to a logical conclusion.
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• IT literate: Proficient in Microsoft Office (specifically Word and Excel) with the ability to learn new software quickly.
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• Documentation focused: You understand that accuracy is everything in healthcare and take pride in precise record-keeping.
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• Education: Minimum of secondary education (Maths and English are essential).
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The Nice-to-Haves:

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• Previous experience in a lab or regulated environment.
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• Knowledge of Root Cause Analysis (RCA) or quality control principles.
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Why Apply?

This is a rare opportunity to enter a high-tech healthcare career without prior medical device experience. If you are a logical thinker with a passion for detail and want a role where your work directly impacts lives, we want to hear from you.

Think you've found the solution? Apply today or call Lottie at .