Customer Service Resolution Officer

Customer Service Resolution Officer

Stafford

£15.65ph

Full time – Office Based

This Customer Service Resolution Officer role plays an integral part in Customer Experience Directorate which enables the operational delivery of the following organisational priorities:

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• Delivering more for our customers
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• Having the capacity to build more homes
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• Being a great place to work for our colleagues
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• Being a financially resilient business
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• Being a key influencer in the region
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Responsibilities:

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• To provide a high-quality first contact resolution service to customers via a range of communication methods, in a friendly and professional manner. Maintaining a flexible approach to covering the opening hours of the business.
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• To demonstrate HPG’s values by putting customers first, displaying professionalism, empathy and efficiency while resolving all enquiries at first point of contact, providing a service that the business is proud of.
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• To be responsible for ensuring all communication with customers is recorded accurately, including categorisation, and that all follow up work is acted upon timely and in line with procedure.
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• To be responsible for delivering the ‘Same Day Repairs Service’ by effectively utilising the DLO resources, to stay and repair.
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• To be responsible for delivering a range of processes/ workflows, to support service delivery for the business such as Damp, Mould & Condensation follow on works or scheduling of works orders.
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• To ensure that all customer enquiries are managed in line with the Quality Framework, to ensure excellent level of service is delivered to all customers.
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To find out more information please contact

Recruitment is done in line with safe recruitment practices.

We are an equal opportunity agency