Senior Housing Manager

Home, a place where you belongYoull lead from the front in community housing, shaping safer estates and stronger neighbourhoods. You'll support our Housing Managers across Essex, working closely with customers, colleagues and local communities to make a real difference where it matters most. This role puts you close to customers and colleagues, not stuck behind a desk. Youll use your housing expertise to solve real problems, coach housing managers, and improve how services run. If you enjoy variety, visibility, and seeing the impact of your decisions every day, this is a step up worth making.What youll doLead housing managers to deliver safe, well run estates and communities.Supporting our Housing Managers across Essex to improve services for customers and communities.Act as escalation point for complex ASB, safeguarding, and tenancy cases. Attend customer visits and community events to stay connected to local neighbourhoods and build positive relationships.Work hands on with customers to resolve issues and improve neighbourhoods.Use insight and quality checks to drive consistent performance and income.Build strong relationships with partners, councils, and local stakeholders.Why join usYoull have space to use your judgement and lead in a way that feels human and practical. Youll flex both your housing knowledge and leadership skills, while shaping services that really matter to customers. You'll enjoy a varied role that takes you beyond the office, giving you the chance to work directly with customers, communities and colleagues across Essex. With trust, flexibility, and support to grow, this role lets you build confidence and influence at the same time. Be part of one of the UKs Great Places to Work! Unfortunately, we cant offer a CoS for this role.You haveYou have strong housing management experience or equivalent practical knowledge.You have led, coached, or supported housing teams to improve performance.You have confidence handling ASB, safeguarding, and complex customer issues.You have good knowledge of housing law, estates, and tenancy management.You have resilience, empathy, and clear judgement when things get challenging.Stronger togetherWe do our best work when were ourselves. Thats why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!The practical bitsYou'll work across Essex, including Saffron Walden, Canvey Island, Brentwood, Colchester and Chelmsford.You'll spend around 2 days each week out in the community the rest working from home or popping into our regional offices.You need an Enhanced with barring list DBS check (we pay)You need to be able to drive and have access to your own vehicle insured for business purposesWhats in it for you?34 days leave, rising to 39 (this includes bank holidays and a me day) and the option to buy 5 more each year2 paid volunteering days each yearMatching pension contribution (up to 7% and life insurance of 3x basic salary)800+ discounts on shops, holidays, days out, tech and moreFamily friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause supportFinallyFor reasonable adjustments email . Roles can close early, so dont delay applying. If you cant see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.TPBN1_UKTJ