Operations Administrator

Due to continued growth, DPP LTD are recruiting an Operations Administrator office-based role in Totton, please see job description below.Operations Administrator (Air-Conditioning)Totton, Southampton (SO40), SO40 9JGCompetitive Salary - £25,000 - £28,000 DOEFull time: Monday to Friday 09:00-17:00Main ResponsibilitiesAdministrationProcessing of labour profitability across all orders by correctly processing and approving timesheetsLabour & Materials pricing on reactive and quoted worksEnsuring all emails received into the Portals inbox are actioned within 15 mins of receipt also ensure this is cleared & engineers are logged in/out.Engineer portal support when unable to sign in/out.Answer the phone to internal office staff and support as required.Client SupportClient Portal IssuesAnswer client phone calls and help resolve any queries they have or escalate to another member of DPP office staff to help.Engineer supportAnswer engineer phone calls and help resolve any queries they have or escalate to another member of DPP office staff to help.Engineer support for Portal log ins when required.SkillsYou are expected have a good understanding in;Microsoft office suite (Outlook/ Excel)IT literacyPhone etiquetteTrainingEngineer portal supportLabour pricing for various clients & work typeParts pricing for various clients & work typeIngoing/ outgoing calls to engineers & clientsRequired paperwork & other invoice documentationUploading certificates to client portalsTPBN1_UKTJ