Insurance Administrator

Insurance Administrator

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• Hourly Rate: £14.44 plus holiday pay
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• Location: Broadland Business Park
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• Job Type: Temporary (10th August to 17th November 2026, likely to be extended)
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• Working Pattern: Hybrid (1 day a week in the office on Thursdays)
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We are seeking a Temporary Insurance Administrator to join our team at a Social Housing Provider. This role involves managing all elements of the claims process, advising the business on claims liability, and ensuring compliance with legal obligations.

Day-to-day of the role:

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• Undertake all elements of the claims management process, minimising claims exposure and advising the business on claims liability.
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• Maintain meticulous attention to detail in claims processing, reconciliation, and reporting, ensuring data discrepancies are rectified promptly.
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• Proactively resolve concerns raised from internal or external sources efficiently.
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• Maintain relationships with external parties such as Brokers, Insurers, Claim Handlers, Surveyors, and Loss Adjusters.
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• Support the complaints process by addressing insurance-related queries accurately and promptly.
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• Contribute to the development of the Insurance function by identifying areas for improvement and engaging in continuous self-improvement.
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• Ensure adherence to all processes and policies, stay updated with changes in legislation, and support the annual review and update of processes.
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• Engage in open communication with your line manager to facilitate effective review meetings and development activities.
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• Assist in the production and delivery of training materials to improve understanding of insurance policies and procedures, aiming to enhance claim experience and reduce future insurance costs.
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• Perform other duties as reasonably requested by your line manager.
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Required Skills & Qualifications:

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• Experience in a high-volume transactional environment, ideally related to insurance.
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• Exceptional attention to detail and strong investigatory skills.
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• Commitment to achieving excellence in customer service, with strong communication skills (both verbal and written).
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• GCSEs in Maths and English at grade C or above (or equivalent).
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• Excellent organisational and time management skills.
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• Proficiency in Microsoft Word, Excel, Outlook, and Insurance databases.
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If you are interested please contact Maxine or Andrea at Reed Norwich