Retail Partner (PT) (Lookout Mountain)

Description: \n

Job Summary

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The Retail Partner plays a vital role in creating a welcoming and memorable shopping experience for guests visiting Rock City Gardens. This position supports daily retail operations by delivering excellent guest service, operating point-of-sale systems, maintaining clean and organized retail spaces, and assisting with merchandising and inventory needs.

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The Retail Partner contributes to a positive team environment while supporting efficient operations and high-quality guest interactions across all retail locations.

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This role supports Rock City Enterprises’ mission:

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“To enrich lives through Wonder and Connection.”

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Essential Duties & Responsibilities

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Guest Service & Culture

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• Deliver excellent guest service to internal and external customers in alignment with the organization’s mission, culture, and values.
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• Model Courage, Care, Wonder, and Excellence in all guest and partner interactions.
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• Engage with guests in a friendly, professional manner and assist with product selection and questions.
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• Maintain a welcoming and guest-focused retail environment.
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Sales & Point-of-Sale Operations

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• Operate Point-of-Sale (POS) systems to process sales, returns, and transactions accurately.
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• Follow all cash handling procedures and maintain accuracy in transactions.
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• Provide efficient and courteous checkout experiences for guests.
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Merchandising & Store Presentation

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• Stock shelves and organize displays to ensure merchandise is visually appealing and properly presented.
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• Maintain cleanliness and organization of retail areas, including light housekeeping tasks.
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• Ensure all retail spaces remain guest-ready throughout each shift.
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Inventory Support

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• Assist with receiving shipments, restocking merchandise, and organizing inventory.
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• Participate in inventory counts and stock management activities as assigned.
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• Ensure merchandise is properly handled, stored, and rotated.
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Teamwork & Operations

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• Work collaboratively with Retail Team Leaders and fellow partners to achieve sales and service goals.
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• Support opening and closing procedures as assigned.
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• Follow all company policies related to safety, loss prevention, and operational standards.
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General Responsibilities

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• Perform additional duties as assigned by management.
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Requirements: \n

Qualifications

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Education & Experience

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• Previous retail, customer service, or hospitality experience preferred but not required.
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• Willingness to learn through on-the-job training.
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Knowledge & Skills

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• Friendly, professional demeanor with a strong guest service mindset.
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• Ability to communicate effectively in one-on-one and small group settings.
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• Ability to read and understand basic operational procedures.
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• Basic math skills, including handling U.S. currency.
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• Ability to work effectively in a fast-paced, team-oriented environment.
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Availability & Work Requirements

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• Flexible availability required, including nights, weekends, holidays, and special events.
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Physical Demands & Work Environment

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• Regular use of hands and fingers.
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• Ability to lift and/or move up to 15 pounds.
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• Frequent walking, stooping, kneeling, or crouching.
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• Ability to stand for extended periods.
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• Work performed in a fast-paced retail environment.
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Company Mission & Core Values

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Mission: To enrich lives through wonder and connection.

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Core Values: Courage | Care | Wonder | Excellence

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Compensation details: 13.25-13.5 Hourly Wage

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