Front Desk Clerk (Grove City)

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Front Desk Clerk – Home2 Suites / Tru by Hilton, Grove City, OH

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Pay: $16.00 per hour
Position Type: Full-Time

Benefits\n

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• Benefits begin 30 days after hire
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• Medical Insurance
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• Dental Insurance
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• Vision Insurance
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• Life Insurance
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• Critical Illness & Accident Insurance
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• Paid Time Off (PTO)
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• Hotel Discounts
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Job Summary\n

We are seeking a friendly, professional Front Desk Clerk to provide exceptional guest service and support daily front office operations. The ideal candidate will greet guests, handle reservations and check-ins/check-outs, answer phones, manage front desk transactions, and help ensure an outstanding guest experience.

Key Responsibilities\n

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• Greet and assist hotel guests in a courteous and professional manner
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• Process guest arrivals, departures, and special requests efficiently
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• Maximize revenue opportunities through upselling and rate management
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• Follow hotel cash-handling procedures
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• Maintain a clean, organized front desk area
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• Address guest concerns and work toward prompt resolution
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• Report safety, security, and maintenance concerns to management
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• Complete shift reports, cash drops, and other front desk duties
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• Maintain proper key control procedures
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• Comply with hotel, brand, and company standards and policies
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• Work closely with the sales team to identify revenue opportunities
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• Utilize the property management system (PMS) effectively
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• Attend meetings and training sessions as required
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• Be flexible with scheduling and available to work various shifts
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Qualifications\n

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• Previous customer service experience required
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• Hotel front desk experience preferred
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• Strong communication and interpersonal skills
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• Excellent customer service and problem-solving abilities
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• Proficient in English, both verbal and written
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• Reliable, professional, and team-oriented
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What We're Looking For\n

We value associates who are dedicated to delivering exceptional guest experiences, maintaining professionalism, and contributing to a positive team environment. Adaptability, dependability, and a willingness to learn are essential.

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Apply today! We look forward to hearing from you.

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