Inside Sales and Member Experience Agent

Summary of Job:

The Inside Sales and Member Experience Agent leads innovative account management strategies and is focused on increasing profitability and deepening member engagement and Sales Support among the members of our company. The role primary focus is to grow and increase the non-transactional and transactional revenue of their portfolio, through a combination of exceptional relationship management and consultative sales skills, a sophisticated ability to synthesize client needs and identify innovative solutions, a strong understanding of the external market, and communicating in-depth knowledge of the Hickory Global Partners value proposition.

Objectives and Responsibilities:

• Create domestic and international PNR's, Profiles, maintain EPR's, simple and complex exchanges, pricing PNRs, process full and partial refunds, and sell airline ancillary services via EMDs.

• Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.

• Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.

• Collaborate with leaders across teams to share successfully proven practices and drive overall team performance and individual team goals.

• Outreach sales calls, which include prospecting for new members, cold calls.

• Maintaining various ARC lists for the different carrier programs and importing them into SugarCRM

• Creating contract/ticketing instructions and distributing them to the appropriate agencies.

• Loading Airline Agreements into Partner HQ our member portal.

• Navigating the Internet to research information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail.

Skills and Qualifications:

• A minimum of five years of verified experience in the role of Corporate Travel Advisor.

• Expert knowledge in at least one GDS in the native language including the ability to create domestic and international PNR's, Profiles, maintain EPR's, simple and complex exchanges, pricing PNRs, process full and partial refunds, and sell airline ancillary services via EMDs.

• Travel agency operational and or sales experience within a fast-paced environment.

• Solid sales and interpersonal skills.

• Skilled in MS Office Suite including Excel, PowerPoint, Word & Outlook.

Any Essential Functions?

• Ability to work long hours seated at a desk. (Reasonable Accommodations may be made to enable individuals with disabilities to perform these essential functions).

Job Reports To:

• Director, Global Sales and Member Experience

What equipment is used in the work setting?

• Computer, Copier/ Scanner

Activities:

What is the required output level for the job?

• Amenable to working additional hours with occasional weekends if needed by the upper management/executive team.

Is specific training necessary? If so, what required experience, certificates, and education is necessary.

• Extensive Knowledge of Microsoft Office.

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.