Automotive Service Advisor

Company Overview & Benefits

At our organization, we believe that everyone should have the chance to find a fulfilling job, thrive in a supportive environment, advance their careers, and maintain a healthy work-life balance. As a family-owned business, we take pride in offering a comprehensive benefits package tailored to support your lifestyle. This commitment has earned us recognition as a Forbes Best Employer for seven consecutive years.

Full-time associates will become eligible for the following benefits starting on their 91st day of employment:

• Medical, Prescription, Dental, and Vision coverage
• Short and Long-Term Disability Insurance
• Life Insurance and Ancillary Benefits
• Identity Theft Protection and Pet Insurance
• Paid time off for all major holidays and birthdays
• Advanced Leadership Training Programs to enhance career growth
• Employee discounts on popular brands such as Carhartt, Under Armour, STIHL, Milwaukee Tool, and DeWalt
• Internal recognition initiatives to foster an engaged workplace
• 401(K) plan with company matching
• Paid ASE testing and certifications

Compensation

Weekend premium pay of $2.50 per hour for Saturday and Sunday shifts, with a base pay of up to $17.75 per hour.

The compensation for this role may vary based on individual experience. Please be aware that salary decisions depend on various factors, including the specific requirements outlined in the job description, the work location, any necessary travel, and current market conditions. Salary estimates found on external job boards may not accurately reflect the actual pay range for this position. For precise pay range details, please refer to the official position description.

Job Responsibilities

The Service Advisor will be responsible for delivering automotive services promptly and efficiently while ensuring excellent customer service. Responsibilities include:

• Assisting customers with their purchases in a sales-oriented environment
• Using computer systems to check product inventory and arrival dates
• Setting up work orders for customers and scheduling service work using the VAST system
• Explaining work orders and invoices to customers
• Handling Retail Cashier duties, including processing customer payments
• Installing batteries, balancing wheels, and repairing or installing tires as needed
• Performing oil changes following LOF procedures when required
• Adhering to Loss Prevention and safety policies
• Interpreting vehicle inspection results and providing appropriate service recommendations

Qualifications

• Excellent communication skills
• Ability to pass pre-employment drug screening and background checks
• Proficiency in reading and speaking English
• Effective communication with customers and team members
• Must be at least 18 years old
• Previous auto repair experience is preferred
• Prior retail experience is also preferred

Equal Employment Opportunity Statement

Our organization is proud to be an Equal Opportunity Employer. We value diversity and strive to create an inclusive culture that harnesses the skills and talents of all individuals for the benefit of both the employees and the organization. We do not discriminate against applicants or employees based on race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any other legally protected status. Our aim is to continue being recognized as an employer of choice, having received accolades as a Forbes Best Mid-Sized Company for an impressive seven consecutive years.