Leasing Specialist (Woodland Hills)

Responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments.

What We Offer

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• Pay: $23.00–$24.00 per hour
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• Schedule: Full-time (40 hours per week), Monday–Friday, 8:00 AM–5:00 PM.
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• Benefits: Medical, Dental, Vision, Life Insurance; 401(k) with employer match
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• Time Off: Paid vacation and 15 paid company holidays
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• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
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• Immediately record all telephone and in-person visits on appropriate reports.
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• Files own guest cards and maintain according to established procedures.
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• Inspect models and available “market ready”, communicate related service needs to Property Manager.
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• Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
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• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
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• Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.)
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• Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
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• Ensure apartment is ready for resident to move-in on agreed date.
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• Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
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• Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
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• Assist in monitoring renewals. Distribute and follow-up on renewal notices.
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• Monitor advertising effectiveness. Gather information about market competition in the area and file.
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• Represent the company in a professional manner at all the times.
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• Accept rental payments and give immediately to Assistant Community Manager.
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• Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.
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• Maintain current resident files.
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• Maintain and record daily inspections for the community.
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• Distribute all company or community-issued notices.
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• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
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• Assist management team with other various tasks as required.
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• Consistently implement policies of the community.
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• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
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• Maintain open communication with Property Manager and Maintenance Supervisor.
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• Contribute to cleanliness and curb appeal of the community on continuing basis.
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• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
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• Participate in outreach marketing activities on a regular basis to obtain prospective residents.
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• Advise residents of referral concessions (if permitted).
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• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
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• Distribute newsletters, pamphlets, flyers, etc.
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• Conduct market surveys and shop competitive communities
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Abilities

• Demonstrate an ability to support and contribute to community team.
\n • Strong command of the English language, including proper grammar, spelling, and sentence structure.
\n • Thorough understanding of the English language and ability to communicate effectively with others.
\n • Strong writing and proofreading skills.
\n • Must possess a positive attitude and the ability to smile under all circumstances.
\n • Participate in training in order to comply with new or existing laws.
\n • Ability to work a flexible schedule, including evenings and weekends.
\n • Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
\n • Comply with expectations as demonstrated in the employee handbook.
\n • Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem