Assistant Shop Manager

Assistant Shop Manager, Muswell Hill - 6 Month Fixed-Term (Part Time)Are you a dynamic, positive person looking for a retail role that's win-win?We want your energy and enthusiasm, to help fulfil our mission to Save Sight. Change Lives. And in return we'll give you the chance to take a well-stocked, beautifully styled charity shop and make it a lively, well-loved hub for the Muswell Hill area.Become a Fight for Sight shop manager to take our high street presence to the next level.Regardless of whether you're currently a deputy shop manager or supervisor, whether you're in corporate or charity retail, we want to hear from you. If you're prepared to come in with ideas and energy, we'll offer you support and the opportunity to thrive in a retail career.About our mission...Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:Can this be stopped?How will I live my life?Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people.We are Fight for Sight: we wont stop until we: Save Sight. Change Lives.We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. Youll be part of something impactful, wed love to hear from you.Responsible to The Shop ManagerDirect reports Responsible for volunteers in the absence of the Shop ManagerWorking hours and contract 6 month fixed-term contract, 21h per week across a flexible seven-day rotaSalary £15,426 PTE per annumLocation Muswell HillHow to Apply Please submit your CV and a covering letter to our recruitment inbox with subject header Muswell HillYour covering letter should include a supporting statement (max two pages) comprising why you think you are an ideal candidate for the role, what applicable experience youll bring and why you want to work for Fight for Sight?Closing date for applications: RollingEarly applications are encouraged. We will be interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate.Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application.Role Responsibilities - Purpose of JobSupport the Shop Manager to: Lead and manage volunteersDrive sales and maximise shop profits through retail strategy, donations, gift aid, and other incomeEnsure compliance with regulations and policiesPromote strong community relations to enhance the charitys profileMain Responsibilities Achieve income, gift aid, and donor conversion targetsTo liaise closely with the Shop ManagerSupport volunteers in pricing and stock processingPromote a culture of ownership, follow-up, and effective communicationModel exceptional customer serviceMaintain safe, legal, and secure shop operationsNetwork locally to generate donations and volunteer engagementPursue personal development opportunitiesEnsure good housekeeping and carry out other relevant tasksShop Floor Source sufficient donated stock and establish efficient stock processing systemsEnsure compliance with legal and internal stock regulationsInspire volunteers to deliver excellent customer and donor experiencesEmpower volunteers in visual merchandising and shop displaysSupport shop maintenance and safe, healthy working conditionsLeadership Volunteers Assist in recruiting, inducting, and retaining a diverse volunteer teamSupport training, motivation, and engagement of volunteersConnect volunteers with Fight for Sights mission and impactOther Required to adhere to Fight for Sights vision, mission and valuesUnderstanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principlesPerson specification -Desirable skills, knowledge & experience Personal qualities The ability to work under pressure whilst remaining calm and organisedTo be receptive to change and to act as a change agentThe ability to maintain excellent rapport with staff, volunteers, supporters, and donorsTo demonstrate a calm and logical approach to problem solvingTo consistently demonstrate a dedicated approach to the quality of customer service and team working.Comfortable working in a small team both strategically and operationallyCommitment to teamwork, business partnering and a collegiate approach with a can do attitude and a sense of humour.Able to provide positive, dynamic, tenacious and flexible leadership at all times.Results-driven, able to measure and quantify own outcomes.Adaptable to changing landscape and evolving organisation.Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlinesExcellent verbal and written communication skillsHighly organised with ability to plan effectively and allocate resources appropriately.An understanding of and commitment to visually impaired people.Flexibility The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time.Employee benefitsWe value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are:A great team and a supportive cultureEmployer pension contributions matching up to 10%, and death in service coverGenerous parental leaveFlexible/hybrid working optionsApprenticeships scheme, study leave and financial support for training & developmentCycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance ProgramAn active Social Committee and staff eventsApplication & Interview processSee above (page 2) for How to Apply. Please note that w e value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools, including ChatGPT, to produce your application materials. Applications drafted with the assistance of AI will be automatically rejected.Successfully shortlisted applicants will be invited to interview online via MS Teams.AccessibilityWe believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run-through to ensure your comfort and confidence.Equal opportunities, diversity & inclusionDont meet every single requirement? At Fight for Sight we are dedicated to building a diverse and inclusive workforce, so if youre excited about this role but your past experience doesnt align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have.We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.TPBN1_UKTJ