Shift Manager

Has anyone ever told you that youre outstanding at what you do? Are you an organised people-person who can lead from the front?Were looking for a proactive Shift Manager to join our team in Lutterworth, working with internationally recognised, market-leading brands. In this role, youll develop your leadership skills, build confidence, and drive success in a fast-paced environment.If you have experience as a shift manager, shift supervisor, or in a similar operational leadership role, we would like to hear from youAbout the Role As a Shift Manager, youll oversee depot operations during your shift, managing staff, processes, and resources to ensure efficiency, quality, and cost-effectiveness. Your leadership will help maintain high service standards for our customers.Key Responsibilities Process and Cost & Resource ManagementOversee all critical shift processes, ensuring compliance with SLAs and SOPs.Support shift supervisors in managing resources, workflows, and stakeholder coordination, allocating shift resources efficiently to balance cost control with service quality.Leadership & Staff ManagementCommunicate effectively with teams, providing clear updates on performance and objectives.Monitor attendance, conduct, and performance, offering coaching and development, and ensure staff receive proper training.Deputise for the Operations Manager when needed.Customer FocusMaintain strong relationships with internal and external stakeholders, understand customer needs, ensuring smooth operations and quick issue resolution.Health & Safety ComplianceEnsure all staff, including agency workers, follow Health & Safety policies and record and report any incidents, accidents, or near misses accurately.Consumables & Asset ControlManage and report on consumables, ensuring optimal usage and availability.Benefits Annual leave enhanced with long service.Company PensionLong service rewards: both financial and leave-based.Health cash plan.Life assurance scheme.Critical Illness coverAccess to our prestige benefits and rewards portal.Career development opportunities.Access to a well-established Employee Assistance Programme provider.And other excellent benefits you'd expect from a market leader.Requirements Strong verbal & written communication skills, adaptable to different audiencesExperience in a similar operational environment, including managing a team.Decision-making & problem-solving abilitiesSkilled in team motivation, task prioritisation, and organisationAbility to analyse KPIs, report insights, and suggest improvementsKnowledge of risk assessments & health & safety protocolsProficient in MS Office (Excel, Word, Outlook) and other IT systems for performance monitoringFlexible approach, with willingness to work across shifts and multiple locations when requiredAdditional information -Shift 13:00hrs - 2200hrs any 5 over 7 daysIf youre ready to take the next step in your career and make a real impact, apply for this Shift Manager role today!TPBN1_UKTJ