Group Warranty Executive

Group Warranty Executive - Swindon

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Franchised Motor Dealership

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Location: Swindon

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Salary: £35,000

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Hours: Full Time (40 hours per week)

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Working Pattern: Hybrid (50% office / 50% remote)

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Our client, a well-established and respected automotive retailer, is looking to recruit an experienced Group Warranty Executive to join their central aftersales team based in Swindon.

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This is an excellent opportunity for someone with warranty administration experience who enjoys working in a fast-paced environment and has a keen eye for detail. You'll play a key role in ensuring warranty and goodwill claims are processed accurately, efficiently and in line with manufacturer guidelines, helping to maximise profitability while delivering excellent customer service.

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Key Responsibilities

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Process and submit warranty, extended warranty and goodwill claims accurately and within agreed timescales.

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Ensure all warranty claims are invoiced and costed correctly.

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Provide warranty guidance and support to dealership teams.

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Maintain accurate warranty records and customer information.

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Monitor outstanding claims and resolve any issues to ensure prompt recovery.

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Review warranty reports and identify opportunities to improve processes.

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Ensure all warranty documentation, recall records and supporting evidence are completed and stored correctly.

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Carry out internal warranty audits and report findings.

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Liaise with internal departments to ensure warranty procedures are consistently followed.

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Keep up to date with warranty policy and procedural changes.

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About You

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The ideal candidate will have:

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Previous experience in an automotive warranty administration role.

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Strong knowledge of warranty processes and procedures.

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Excellent organisational skills and attention to detail.

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Strong analytical and problem-solving abilities.

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The ability to prioritise workload and work effectively under pressure.

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Excellent communication skills and a collaborative approach.

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Good IT skills, including Microsoft Office.

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A full UK driving licence.

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What's on Offer

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£35,000 basic salary.

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Hybrid working (50% office / 50% home).

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Ongoing training and career development opportunities.

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Company car scheme.

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Employee Assistance Programme.

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Life assurance (3x annual salary).

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Employer pension contributions.

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Cycle to Work scheme.

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Eyecare vouchers.

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22 days' annual leave plus bank holidays.

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Staff discount scheme.

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Long service awards.

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An additional day off for your birthday.

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If you're an experienced Warranty Executive looking for your next opportunity with a successful automotive business, we'd love to hear from you.

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Who are you applying to?

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The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!

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Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission