Building Services Operative

Vacancy: Building Services OperativeContract: 6 Month Fixed Term Contract / Secondment for internal candidatesClosing date: Sunday 9 AugustShortlisting: Tuesday 11 AugustProposed Interview date: Tuesday 18 AugustSalary: £27,851.23About the vacancy:Join Hedyn and help create safe, clean, and welcoming communities for residents across our specialist housing schemes. As a Building Services Operative , you will play a vital role in delivering high-quality caretaking, maintenance, compliance, and customer-focused services, ensuring communal areas and buildings are maintained to the highest standards.This varied role includes building inspections, fire safety checks, minor repairs, grounds maintenance, resident engagement, and supporting the smooth day-to-day operation of our housing schemes. Working independently and as part of a wider team, you'll build positive relationships with residents while helping to maintain a safe and inclusive environment.We're looking for someone with experience in building maintenance, caretaking, or a similar role, strong customer service skills, a proactive approach to problem-solving, and the ability to work confidently on their own initiative.This is a rewarding opportunity to make a real difference in our communities while contributing to a trusted and resident-focused housing service*A full UK driving licence is essential for this roleSpecifically, in the role you will:The Building Services Operative plays a key role in ensuring that buildings remain safe, compliant and well maintained. The role involves maintaining building fabric, cleaning and caretaking duties, daily safety checks, and reporting defects and risks promptly.You will:Building & Estate DutiesCarry out daily, weekly and monthly site inspections, including health & safety checks, fire safety equipment checks, and security checksComplete Person-Centred Fire Risk Assessments for residents in line with organisational guidanceMaintain communal areas, plant rooms, storage areas and external spaces to a high standard. This includes grounds maintenance, and seasonal duties.Undertake minor repairs, basic maintenance tasks and report specialist repairs promptlySupport the operation, testing and basic troubleshooting of fire alarms, emergency lighting, community alarms and other safety equipmentMonitor contractors on site to ensure safe working practices and report issues to the Team LeaderBe a responsible key holder for the schemes.Health & Safety & ComplianceSupport compliance with Hedyn's health & safety policies, including fire safety, asbestos awareness and legionella monitoringRecord compliance checks accurately using approved systems (e.g. RAMIS)Report hazards, safeguarding concerns or near-miss incidents immediatelyActively participate in safety inspections, audits and training updatesResident Engagement & Customer ServiceBe visible and accessible on site, building positive relationships with residentsEngage with residents about safety, housekeeping and building mattersSupport resident meetings/events and share information about building works or safety actionsPromote a safe, inclusive and respectful living environmentAlways deal courteously and professionally with customersRespond appropriately to any emergency situations that arise.Lone WorkingWork independently across assigned sites in line with Hedyn's lone-working procedures. When needed, cover at other sites.Maintain regular communication with team(s) and follow safety protocolsAccurately log lone-working activities and escalate concerns immediatelyOther Areas of ResponsibilityYou'll also:Understand Hedyn's strategic priorities and how your role contributesUse customer feedback and performance data to help improve servicesMaintain accurate data and records to support compliance and operational performanceTake personal responsibility for continuous improvement and professional developmentSupport a 'one team' approach through collaboration across Estates, wider teams and external bodies.Keep up to date with relevant building management, safety legislation and best practiceHandling, banking and paperwork for money collected through laundries, guest rooms and tv licencesWhere applicable, management of the guest room(s).Customer ServiceYou will:Provide an approachable, customer-focused serviceRespond quickly and professionally to queries or concernsSeek feedback and use insight to improve service deliveryRepresent Hedyn positively and uphold our valuesAttitude & BehaviourWe expect you to:Live and role model Hedyn's values: Active, Collaborative, Inclusive & TrustedChallenge ways of working and suggest improvementsAlways take personal ownership and responsibilityReflect on your own performance and seek ongoing developmentGeneral ResponsibilitiesComply with all organisational policies, procedures and processesComply with all external statutory and regulatory obligationsAct flexibly to meet customer and service needsTest Telecare systems are operational on a weekly basisProvide cover at other schemes when required.Undertake reasonable additional duties aligned to the role(Please refer to the attached recruitment pack for more information.)For further information about the role, please contactApplication Process:We require an application form to be completed for every role.-We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.-Your Hedyn, our comprehensive benefits package:We believe Hedyn is a great place to work and it's important to us that our people feel the same way.As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.We are still at the beginning of our journey. Join us to help shape it.We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we'd love to hear from you.TPBN1_UKTJ