FCA Customer Service Coordinator

As a Customer Service Coordinator you will provide first class service to our customers and retail partners within a highly regulated FCA environment. We are looking for a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and takes pride in completing tasks to a high standard.

This is a hybrid role, requiring 3 days a week on-site in Bracknell. Previous inbound and outbound customer service is required, as is a strong telephone manner and a pro-active approach. You will ideally have worked within an FCA compliant environment before. This is a long-term contract role but suitable applicants will be available at short notice.

Main Responsibilities:

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• Handle inbound and outbound calls from customers to an exceptional standard.
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• Address queries related to the finance application process.
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• Assist customers with the completion and submission of finance applications.
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• Maintain accurate records of interactions, applications, and transactions within FCA guidelines
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• Ensure all documentation is complete and adheres to legislative and financial conduct authority requirements.
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• Resolve Customer or Retailer complaints and issues promptly and effectively.
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• Coordinate with other departments to ensure customer satisfaction.
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• Develop and maintain positive relationships with retailers and customers.
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• Provide support to dealerships in managing finance applications and customer queries.
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