Technical Support Analyst 2

Technical Support Analyst 2 (Onsite) Primary Location: Richmond, Virginia V-Soft Consulting is currently hiring for a Technical Support Analyst 2 for our premier client in Richmond, Virginia. Education and Experience » Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies. Familiarity with device imaging, deployment tools, and system security best practices. Knowledge of help desk ticketing systems and IT service management workflows. Effective troubleshooting and diagnostic skills, with the ability to quickly identify and resolve technical issues. Strong communication skills, with the ability to explain technical information in a user-friendly manner. Excellent organizational and time-management skills to handle multiple requests and priorities. Skilled in customer service and maintaining a professional, supportive demeanor with end users. Ability to work independently as well as collaboratively within a team. Ability to adapt to changing technology, tools, and organizational needs. Ability to lift and move IT equipment, such as computers, monitors, and networking gear, as required. Ability to maintain confidentiality and follow security protocols when handling sensitive information. WHAT YOU’LL DO: Job Responsibilities: Equipment Installation & Setup: Install, configure, and deploy desktops, laptops, monitors, printers, and peripheral devices. Set up and configure operating systems, software applications, and user accounts for new and existing staff. Assist with the physical installation of networking equipment (routers, switches, access points) and cabling. Image and prepare devices according to organizational standards and security policies. Ongoing Technical Support: Respond to help desk tickets, phone calls, and in-person requests in a timely and professional manner. Diagnose and resolve hardware, software, network connectivity, and peripheral issues. Provide first- and second-level support, escalating complex problems to senior IT staff or vendors when necessary. Support common business applications, email systems, and productivity software. Interested? Qualified candidates should send their resumes to [email protected] V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425. #LI-KA1 #MonsterPost