Technical Service Manager

JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Technical Service ManagerReporting into: General ManagerDirect Reports: N/ADivision: Property ManagementWhat this job involves:The Technical Services Manager is responsible for the operational management and maintenance of all landlord mechanical, electrical, and smart building services, ensuring the highest standards of engineering performance, compliance, sustainability, and customer experience.Working as an integral part of the onsite Facilities Management team and reporting to the General Manager, the Technical Services Manager will lead the delivery of technical services across the property, ensuring building systems operate efficiently, safely, and in line with JLL and client standards. The role will include day-to-day leadership of site-based engineering teams and technical service partners, with responsibility for driving performance, compliance, and continuous improvement across all technical operations.The role requires a proactive and commercially minded leader with strong technical expertise, capable of driving operational excellence, managing specialist contractors, supporting ESG objectives, and delivering best-in-class engineering services within a fast-paced and customer-focused environment.Team StructureReporting to the General Manager, the Technical Services Manager will work closely with the onsite Property and Facilities Management teams, specialist consultants, contractors, occupiers, client representatives and JLL engineerirng consultancy for guidance and Govenance.What your day to day would look like:Client & Service DeliverySupport delivery of the client's technical and operational objectives, ensuring engineering services are delivered to the highest standardsMaintain strong working relationships with occupiers, contractors, consultants, and stakeholders to support customer satisfaction and operational excellenceDeliver technical services in line with JLL engineering standards, site operating procedures, and client requirementsSupport sustainability and ESG initiatives, including energy optimisation and carbon reduction strategiesOperations ManagementEnsure the effective management and maintenance of all mechanical, electrical, HVAC, BMS, EMS, and smart building systemsOversee comprehensive planned preventative maintenance programs, reactive works, and lifecycle activities, including the strategic preparation of engineering service charge budgets for maintenance and technical projects. Execute lifecycle works initiatives to ensure robust operational resilience and optimal facility performanceMonitor building performance and identify opportunities for continuous improvement, efficiency, and innovationRespond to emergency situations, troubleshoot operational issues, and provide technical problem-solving supportEnsure all technical documentation, operating procedures, and asset information are maintained and up to dateContractor & Supplier ManagementManage specialist contractors, consultants, and service partners to ensure compliance with agreed service levels and statutory obligationsMonitor contractor performance, audit service delivery standards, and implement corrective actions where requiredSupport procurement activities and ensure contractors operate in accordance with approved framework agreements and safe systems of workFinancial ManagementSupport preparation and management of operational and capital expenditure budgetsMonitor technical service expenditure and identify opportunities for cost efficiencies and value enhancementAssist with financial reporting, and contract management activitiesConduct comprehensive audits of engineering subcontractor invoices to ensure accurate cost allocation and adherence to established budget parameters where semi-comprehensive financial oversight is required.Health, Safety & ComplianceEnsure full compliance with all statutory obligations, engineering standards, health and safety legislation, and environmental requirementsMaintain robust health and safety procedures and support implementation of JLL safety management systemsConduct inspections, audits, and risk assessments to identify and mitigate operational risksTeam Leadership & DevelopmentProvide leadership, guidance, and development support to onsite engineering teams and technical service partnersFoster a collaborative "One Team" culture across all service lines and stakeholdersSupport training, succession planning, and performance management activities to drive high standards and continuous improvementSkills, Experience & QualificationsSignificant experience within engineering, technical services, or building services management in a commercial property or facilities management environmentStrong technical understanding of mechanical and electrical systems, HVAC, BMS, EMS, CAFM systems, and intelligent building technologiesProven experience managing operational facilities services, specialist contractors, and technical service delivery against KPIsStrong understanding of statutory compliance, building regulations, health and safety legislation, and engineering best practiceExperience supporting sustainability initiatives, energy management strategies, and ESG objectivesCommercially aware with experience managing budgets, service contracts, and operational expenditureStrong stakeholder management and communication skills with the ability to build effective relationships at all levelsProven leadership capability with experience managing and developing technical teams within a customer-focused environmentStrong organisational and problem-solving skills with the ability to manage multiple priorities and respond effectively under pressureFlexible and adaptable approach with willingness to support operational requirements outside standard business hours where requiredProfessional engineering qualification or relevant technical certification desirableHealth and safety qualifications such as IOSH or NEBOSH desirableMembership of relevant professional bodies advantageous#LI-JA1Location:On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .For additional details please see our career site pages for each country.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.TPBN1_UKTJ