Customer Success Program Specialist

Customer Success Program Specialist Contract-to-Hire | $70,000-$80,000 Location: Raleigh, NC, Full-time and Fully Onsite Position Summary LHH is seeking a highly organized and customer-focused Customer Success Program Specialist to support key data center and technology customers. This position serves as the primary liaison between customers and internal teams, ensuring successful order fulfillment, program execution, and on-time delivery. The ideal candidate possesses strong project management, supply chain, and customer relationship skills, with the ability to proactively identify risks, resolve issues, and drive a positive customer experience. Key Responsibilities Customer Relationship Management

• Serve as the primary point of contact for customers, building strong, long-term partnerships.
• Communicate production schedules, order status, delivery timelines, and business priorities.
• Resolve customer concerns and delivery issues in a timely and professional manner.
• Support customer onboarding and ongoing account management.

Program & Project Coordination

• Manage customer programs from order placement through delivery.
• Track milestones, risks, dependencies, and deliverables.
• Facilitate cross-functional collaboration to align customer expectations with operational capabilities.
• Provide status updates and recommendations to customers and internal stakeholders.

Order Management & Operations

• Process and manage purchase orders, sales orders, inventory updates, and delivery schedules.
• Monitor production, inventory, and shipping activities to ensure on-time performance.
• Maintain accurate order and fulfillment information within ERP systems.

ERP & Process Improvement

• Utilize Microsoft Dynamics 365 (D365) to manage orders, inventory, and delivery schedules.
• Identify opportunities to improve operational efficiency and customer experience.
• Participate in continuous improvement initiatives and root cause analysis efforts.

Reporting & Analytics

• Develop and maintain operational and executive-level reports.
• Analyze production, inventory, and logistics data to support decision-making and customer success.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 5+ years of experience in customer success, supply chain, project coordination, or operations.
• Experience with ERP systems, preferably Microsoft Dynamics 365.
• Strong project management, organizational, and problem-solving skills.
• Advanced Microsoft Excel skills and ability to analyze operational data.
• Excellent communication and relationship-building abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Manufacturing, logistics, or supply chain experience preferred.
• Knowledge of VBA, Access, automation tools, or networking products is a plus.

What We're Looking For

• Customer-focused professional with strong attention to detail.
• Proven ability to manage complex programs and competing priorities.
• Collaborative team player with strong leadership and influencing skills.
• Analytical thinker who can interpret data and drive process improvements.

Pay Details: $38.00 to $42.00 per hour

Search managed by: Kelly Kirst

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.