Client Onboarding Lead (Insurance)

Neon Talent Solutions are delighted to be supporting our client in the recruitment of a Client Onboarding /Business Implementation Lead to join their growing Bristol-based team on a full-time, permanent basis, with hybrid working options available (2 WFH Days / 3 Office Days).

This is not an IT or software implementation role. We're looking for someone from an Insurance or Financial Services background with experience onboarding clients, business partners or suppliers. You'll lead the operational implementation of new business, ensuring new partners, products and services are successfully onboarded and embedded into business-as-usual operations.

What's Available To You

SALARY: £40,000 - £50,000 DOE per annum | Annual Profit Related Bonus*

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• 26 Days Annual Leave + Bank Holidays
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• Life Insurance
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• Company Pension
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• Private Healthcare (BUPA)
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• Income Protection Scheme (70%)
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• Hybrid Working - 3 Office Days / 2 WFH Days
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• Annual Profit Related Bonus (*discretionary)
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• Health & Wellbeing Programme
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• Based in Central Bristol with excellent transport links
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• Ongoing professional development opportunities
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About the Role of Business Implementation Lead (Client Onbaording)

As Business Implementation Lead, you'll take ownership of the operational onboarding and transition of new clients, business partners, suppliers, products and services. Acting as the central point of coordination, you'll bring together stakeholders across Operations, Claims, Finance and Compliance to ensure every new business opportunity is implemented effectively, governance requirements are met, and a seamless transition into business-as-usual operations is achieved

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• Lead the onboarding and implementation of new business, partners, products and services
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• Coordinate projects across internal teams and external stakeholders
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• Manage implementation plans, timelines, risks and dependencies
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• Ensure operational readiness ahead of go-live, including processes, controls, training and reporting
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• Coordinate partner and supplier onboarding, integration and transition
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• Manage governance, approvals and due diligence requirements
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• Resolve issues and keep implementation activity on track
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• Coordinate testing, training and operational handovers
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• Provide clear stakeholder updates and reporting
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• Ensure successful transition into business-as-usual operations
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Working Hours: 37.5 hours per week | Monday to Friday

What You Will Bring

You'll be an experienced Business Implementation, Project Management or Business Analysis professional from an Insurance or Financial Services background, with a proven track record of coordinating business change and onboarding new clients, business partners or suppliers. A confident communicator, you'll enjoy bringing together diverse stakeholder groups to deliver successful operational implementations and seamless transitions into business-as-usual. Insurance or Financial Services experience is essential.

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• Minimum 2 years' experience in Business Implementation, Project Management and/or Business Analysis
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• Proven experience onboarding clients, business partners, suppliers or third-party providers and coordinating new business implementations
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• Strong stakeholder management and communication skills across internal and external teams
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• Experience managing implementation plans, timelines, risks, dependencies and action trackers
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• Experience coordinating operational readiness through to successful go-live and transition into business-as-usual
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• Strong organisational, planning and problem-solving skills with the ability to manage multiple priorities
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• Experience working within regulated and governance-led environments
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• Exposure to regulatory, audit, due diligence or compliance activities would be advantageous
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If you're looking for a role where you can genuinely see the impact of your success, enjoy bringing people together to deliver change and thrive in a collaborative environment, we'd love to hear from you. Apply today and we'll be in touch to discuss the opportunity further.