IT Technician

I am supporting a highly successful, technology-led organisation in Newcastle in the search for a 1st Line IT Support Analyst.

This is an excellent opportunity to join a growing in-house IT team supporting a large user base across a modern Microsoft environment. The role offers genuine long-term career progression into areas such as Infrastructure, Security, DevOps and 2nd Line Support.

Working as part of a close-knit Service Desk team, you will provide first-line technical support to colleagues across the business, resolving a variety of hardware, software and Microsoft cloud-related issues. The role is more involved than a traditional service desk position and offers exposure to a broad range of technologies.

Key responsibilities include:

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• Supporting users across Windows, Microsoft 365 and cloud technologies
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• Managing accounts and devices using Active Directory, Entra ID and Intune
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• Troubleshooting hardware, software and connectivity issues
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• Laptop builds, deployments and device management
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• Supporting meeting room and AV equipment
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• Managing and prioritising service desk tickets
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• Escalating issues where appropriate
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• Contributing to documentation and process improvements
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We're keen to speak with candidates who have:

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• 2-5 years' experience within an IT Support role
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• Strong experience with Active Directory
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• Exposure to Microsoft Intune
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• Microsoft 365 administration experience
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• Knowledge of Entra ID / Azure environments
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• Excellent troubleshooting and customer service skills
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• Experience supporting hardware and end-user devices
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Desirable skills include:

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• MS-102 or MD-102 certifications
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• Exposure to Security, Infrastructure or DevOps technologies
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• Experience working within a multi-site environment
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• Genuine progression opportunities
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• Exposure to modern Microsoft technologies
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• Supportive and collaborative team environment
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• Long-term career development
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• Newcastle-based office location with onsite presence required five days per week
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If you're an ambitious IT Support professional looking to develop your career within a forward-thinking technology environment, we'd love to hear from you.