Commercial Manager

Position - Assistant Commercial Manager

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Salary: £35,000 - £38,000 depending on experience.

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Location: Primarily based in Wimbledon (permanent office base) with regular time spent at the M&S Paddington Head Office.

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Hours: Monday to Friday, 8:00am - 5:00pm.

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Weekend Requirement: Approximately 1 weekend in 5 on a rota basis.

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Purpose of Job:

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To support the Commercial and Produce Specialist teams in delivering timely and accurate range change, planogram creation and forecasting within the Produce category. This hybrid role blends account management with display planning and customer-focused execution, using data-driven insights and cross-functional collaboration to drive commercial outcome and enhance availability, space use, and in-store experience.

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Key Responsibilities:

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Commercial & Account Management role:

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• Support the Commercial team in managing the key retail account.

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• Support the execution of joint business and category plans to grow sales and share.

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• Maintain and report on customer data including KPIs and sales.

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• Handle promotional planning ensuring data accuracy and clear communication.

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• Own and maintain sales forecasts (short and long-term).

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• Support customer portal management, including code generation and product updates in Prophet.

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• Lead on customer reporting and insight send outs e.g. sales/promotional/data/KPI summaries.

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• Visiting stores when required, particularly:\n
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  • To support range implementation.
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  • During seasonal changes to assess product placement and presentation.
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  • Reviewing how ranges land in flagship stores and providing feedback.
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Produce Specialist role:

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• Attend weekly WAM meetings and huddles with SRD and the category team; support wider SRD engagement through in-person or virtual participation in team talks and cross-functional meetings.

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• Own and manage the Weekly Range Change process, collaborating with Display Planners, Buyers, and Supply Chain to deliver changes in line with governance and critical paths.

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• Ensure planograms are accurate, aligned with display principles, and reflect appropriate cost-to-fill and days cover. Address space gaps and maintain display quality through reviews, quality checks, and retail ops feedback.

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• Apply display principles consistently—ensuring one day’s cover, appropriate colour blocking, and space optimisation—while working with the Space team to accommodate different equipment types across store formats.

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Key skills:

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• Excellent communicator.

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• Strong self-motivation and drive.

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• Team player.

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• A can-do positive approach to work.

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• Adaptable with excellent organisational and time management skills.

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• Capable and confident user of Microsoft Office and data analysis.

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• Comfortable handling large data sets and reporting with accuracy.

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Sector experience would be beneficial but is not essential.

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Note: Technical and system-based skills are key; other aspects of the role can be trained.

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