Customer Service Co-ordinator - Vessel Admin

Customer Service Co-ordinator – Vessel Admin

Full time, permanent

We are looking for a Customer Service Co-ordinator to work within our Import Vessel Admin team.Excellent communication skills are required, to support both internal and external customers, answering enquiries quickly and professionally. The successful candidate will work within the vessel admin team to ensure all aspects of the role are handled efficiently and accurately, within the set KPI’s.

At MSC UK, our success is a result of the skill and hard work of all of our team members. Our team do not just work for us, they develop and grow with us.

How you will help us and what you can expect

In this role, you will be providing efficient and effective customer service and communication to our customers across the world, ensuring that their shipping documents are accurate and error free. You will be the main point of escalation for the team coordinators and our customers with the ability to manage your own workload to work in line with MSC and your teams KPI’s.

This is your chance to work with the team to provide the customer service you would want to be given and contribute significantly to our success.

The key responsibilities for this role also include:

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• Manage own workload, communicating effectively when support is needed
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• Processing work in-line with client requirements and MSC UK performance standards - resolving Customer enquiries quickly and professionally
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• To understand and work collaboratively with all internal departments as and when required
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• Ensure full recovery of all applicable costs, relative to your role
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• Work as a team player, contributing ideas to the team to help with efficiencies and/or service improvements
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• Responsible for running KPI reports and talking discussing the findings through with the team as and when required
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• Supporting the team with training and coaching for new and existing members
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You can expect to spend time with us, to learn about us, our customers, and our systems. You will be given the autonomy to make commercial decisions and play a vital part in the success of our business.

Skills and experience you’ll bring to us

At MSC we work as a team, we require someone with an excellent work ethic and attention to detail in order to keep excelling. We would like you to bring strong teamworking skills as well as drive and determination to excel at in your role to not just develop the team, but to develop yourself.

You will need strong communication skills and an eye for detail. Day to day, you will be using your communication skills to relay accurate and timely information to our customers, both written and verbal, providing a high level service to all MSC clients.

What we offer

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• Competitive salary
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• Private Health Care for everyone from day 1 (non contractual)
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• Generous pension scheme
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• Life Assurance – 4x salary
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• 22 days + a day to take on Christmas Eve or New Year’s Eve
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• Free parking (within walking distance from the office)
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• On-site artisan restaurant
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• Discounted gym membership
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• Cycle to work scheme
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• Flu vaccines and eye care vouchers
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• Buy or sell holiday scheme
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• Christmas club saving
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• MSC Cruises friends and family discount
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• Full induction day and training provided
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• Learning and development opportunities
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• Dress for the day policy/modern office environment
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