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Posted 28 July, 2026

Customer Support Technician

Davies Group
Stoke-on-Trent, ENG, GB Full Time

Job Description

The Loss Adjuster Technician supports Adjusters in managing property claims over £25k, handling communication with clients, suppliers, and customers, and independently progressing claims within delegated authority. The role requires strong communication, organisational skills, and experience in property claims.

What will your day look like:?? What You’d Be Doing\n

Managing claims alongside Adjusters and independently when neededHandling inbound/outbound calls with customers, suppliers, and clientsReviewing and issuing reportsResolving queries and complaintsAppointing and managing suppliersSupporting technical decisions within delegated authorityManaging emails, tasks, and caseloads efficiently

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#INDUKI

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Knowledge and Abilities:?? Skills & Experience \n

2+ years in property claims managementAbility to review scopes of work and spot errorsUnderstanding of claim reservingStrong written and verbal communicationGood numeracy, literacy, and IT skillsExcellent time managementProactive, enthusiastic, polite phone mannerTeam player

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Benefits\n

Career & Purpose

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  • Davies Innovation Lab
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  • Leadership training programme
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  • Funding for professional qualifications
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  • Thrive at Davies; learning opportunities
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Environmental & Social

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  • The Davies Foundation
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  • Local charity funding
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  • Pennies To Heaven
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  • Employee Resource Groups
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  • Employee volunteering programme
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Financial Health

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  • Pension, 5% employee and 5% employer contribution
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  • My Choices at Davies provides; High Street discounts and Financial wellbeing hub
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  • Life assurance: x4
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  • Refer a Friend
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  • Cycle to Work Scheme
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  • Lease car salary sacrifice
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  • Davies Incentive Plan
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  • Enhanced maternity, paternity and adoption pay
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Mental, Physical & Emotional Wellbeing

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  • Wellbeing centre; move, munch, money & mind focus
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  • Discounts with 100's of UK retailers
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  • EAP; 24/7 confidential helpline
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  • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
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  • Flexible working
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  • Dress for your day
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  • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
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  • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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