Air Export Gateway Coordinator - Sunday to Thursday

We are working with an established forwarder who are looking to recruit an Air Export Gateway Coordinator. Sunday to Thursday.

Role Overview

As part of the London Heathrow (LHR) Export Gateway team, you will play a key role in supporting the UK Export Gateway operation, providing export air freight services to UK branches and customers. You will be responsible for planning, coordinating and executing export shipments while ensuring operational excellence, regulatory compliance and outstanding customer service.

Working in a fast-paced environment, you will liaise with airlines, internal operational teams, warehouse personnel, transport providers and overseas partners to ensure freight is moved efficiently, cost-effectively and within agreed customer and carrier service levels.

Key Responsibilities

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• Coordinate the day-to-day operation of the LHR Export Gateway, supporting UK branches with the planning, booking and execution of export air freight shipments.
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• Manage flight schedules, airline capacity, airline equipment, shipment allocations, consolidations and ULD builds to maximise efficiency, meet carrier cut-off times and achieve the best commercial rates.
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• Deliver excellent customer service by managing customer enquiries, meeting agreed KPIs and maintaining proactive communication with internal teams, branches and external partners.
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• Build and maintain strong relationships with airlines, handling agents and service providers to ensure smooth operational performance and service continuity.
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• Prepare and process export documentation, customs paperwork, airline bookings, CASS invoicing, cost accruals and financial documentation accurately and in line with company procedures.
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• Work collaboratively with Operations, Warehouse, Transport, Customer Service, Pricing, Sales and Commercial teams to ensure seamless end-to-end shipment management.
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• Use Cargo Wise, ASM Sequoia, Web Cargo and Microsoft Office to manage operational activities, maintain accurate records and support reporting requirements.
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• Ensure compliance with customs regulations, Aviation Security, Health & Safety standards, company policies and export procedures, including month-end compliance activities and MUCR closures.
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• Support continuous improvement by identifying efficiencies, participating in cross-training, undertaking required training and carrying out additional duties to support the effective operation of the department.
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Experience.

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• Previous Air Export Gateway experience.
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• Good Customs/ CDS experience.
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• Cargo wise experience advantage.
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• Good customer service.
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Salary depends on experience.

Sunday to Thursday 9am-5.30pm.

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• If you have not heard from us within 7 days , then your application has been unsuccessful.
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