Internal Account Manager

Internal Account Manager / Inside Sales (Product)Kettering/ HybridPermanentMonday to Friday, 37.5 hours per weekLet's be honest - most 'internal sales' roles are either glorified order processing or chaotic firefighting.This one sits properly in the middle and done well, it's genuinely a commercial role.You'll be the link between customers, external sales, and supply chain - owning the process from enquiry through to delivery. Not just taking orders, but making sure everything runs smoothly, issues get sorted quickly, and opportunities aren't missed along the way.What you'll actually be doingActing as the day-to-day contact for key customers - queries, updates, problem-solvingManaging orders end-to-end (from quote through to delivery)Working closely with external sales and supply chain to keep everything on trackProactively keeping customers updated rather than waiting for them to chaseHandling pricing, delivery schedules and stock-related decisionsSorting out invoice queries and general 'when things don't quite line up' issuesWhat they're looking forSomeone organised, detail-focused and able to juggle multiple priorities, with prior internal sales experienceComfortable dealing with customers day-to-day and building proper relationshipsConfident working with numbers, pricing and marginsSomeone who doesn't just sit on problems - you'll need to dig in and get them sortedGood communication across teams (sales, ops, suppliers - the lot)What you'll get in returnA role where you're trusted to manage your own workloadProper exposure across sales, supply chain and operationsThe chance to influence customer experience and commercial outcomesA business that values proactive people, not box-tickersPlease note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.Impact Recruitment is an employment business working on behalf of our client.All responses will be managed in accordance with GDPR.TPBN1_UKTJ