Repairs Manager

Your new companyOur client is a respected and forward-thinking social housing provider committed to delivering safe, high-quality homes and outstanding services to communities across the region. With a strong focus on customer satisfaction, operational excellence and continuous improvement, they are investing in their repairs and maintenance service to ensure residents receive a responsive, efficient and customer-focused experience.Your new roleAs Responsive Repairs Manager, you will be responsible for leading the operational delivery of a high-performing responsive repairs service, ensuring repairs are completed safely, efficiently and to a high standard.You will manage a team of supervisors, operatives and contractors, driving service performance while ensuring excellent customer service standards are maintained.Key responsibilities include

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• Managing the end-to-end delivery of responsive repairs.
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• Leading and developing repairs teams to achieve operational and customer service targets.
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• Monitoring performance against KPIs, service standards and budgets.
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• Managing contractor performance and ensuring value for money.
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• Ensuring compliance with health and safety legislation and company policies.
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• Working closely with residents and internal stakeholders to resolve issues and improve service delivery.
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• Identifying opportunities for service improvements and implementing best practice.
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• Producing performance reports and using data to drive operational decision-making.
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• Supporting the delivery of a customer-first culture across the service.
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What you'll need to succeedTo be successful in this role, you'll be an experienced repairs professional with a proven track record of managing responsive maintenance services within social housing, property services or a related sector.You will also have:

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• Previous experience managing responsive repairs operations.
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• Strong leadership and people management skills.
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• Experience managing direct labour teams and/or subcontractors.
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• Sound knowledge of building maintenance and repair processes.
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• Strong understanding of health and safety legislation and compliance requirements.
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• Experience managing budgets and driving value for money.
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• Excellent stakeholder management and customer service skills.
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• The ability to analyse performance data and implement improvements.
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• Strong organisational and problem-solving skills.
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• A full UK driving licence.
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What you'll get in returnIn return, you'll join an organisation that genuinely values its people and is committed to delivering positive outcomes for both residents and employees.Benefits include:

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• Competitive salary and benefits package.
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• Generous annual leave entitlement.
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• Pension scheme
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• Ongoing training and professional development.
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• Career progression opportunities within a growing organisation.
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• A supportive and collaborative working environment.
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• The opportunity to make a real impact on local communities and residents' lives.
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What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Cassandra in your local Hays Liverpool office today .

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