Data Analyst

Data Analyst | Southend | 17.5 hours per week | Up to £37,035 Pro Rata

The Role

My client is currently seeking an experienced Data Analyst to join their team, providing accurate and insightful data analysis to support operational and strategic decision-making. Working closely with the Data Manager, you'll help manage and improve data within a Salesforce-based CRM, ensuring reporting is accurate, audit-ready and compliant with regulatory standards, while driving continuous improvements in data quality and business intelligence.

Main Responsibilities

Reporting & Analysis

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• Analyse datasets across services, housing and rent accounts to identify patterns, trends and insights, including quarterly and year-end reporting.
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• Produce clear, accessible reports and dashboards to help teams and senior management monitor KPIs, outcomes and performance.
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• Support the production of data required for board and regulatory reporting, including Tenant Satisfaction Measures (TSMs) and Consumer Standards evidence.
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• Support the centralisation of rent, service and tenancy data within In-Form, ensuring information used for reporting is accurate, complete and audit-ready.
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Data Quality & Systems

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• Identify and resolve data quality issues to improve the accuracy and reliability of reporting.
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• Train and support staff on correct data entry practices to maintain data integrity across organisational systems, including In-Form.
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• Manage system administrator privileges responsibly, in line with data governance requirements.
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• Support the Data Manager with the configuration, testing and implementation of the refreshed In-Form (Salesforce) CRM, contributing to report and dashboard development using Microsoft Power Platform tools.
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Stakeholder Management

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• Develop and maintain effective professional relationships with internal teams and external partner organisations.
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• Work collaboratively with the Data Manager and colleagues across services to understand reporting requirements and translate data into meaningful business insights.
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GDPR & Data Protection

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• Ensure all organisational data is managed in accordance with GDPR, Data Protection policies and current legislation.
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Confidentiality

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• Handle personal, confidential and sensitive information relating to clients, staff and partner organisations with the highest level of discretion at all times.
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Budget

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• Ensure any expenditure associated with the role remains within approved budgets and financial authorisation limits.
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What You'll Need

We're looking for someone who:

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• Is confident analysing large datasets and identifying patterns, trends and anomalies.
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• Has advanced Microsoft Excel skills and can produce clear reports for both technical and non-technical audiences.
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• Has experience using Salesforce or a similar CRM system, ideally including report/dashboard development or supporting CRM implementation (training will be provided on In-Form).
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• Has excellent attention to detail and a strong focus on data accuracy and quality.
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• Can manage competing priorities and meet deadlines while working flexibly within a part-time schedule.
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What’s in it for you?

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• Monday to Friday – 17.5 hour per week flexible
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• Life Assurance Scheme
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• Employee Assistance Programme
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• Blue Light Card
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• Staff are entitled to 33 days of annual leave including bank holidays, with an extra day awarded after 5 years of service (pro-rated for part-time employees).
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• Training and Development
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• 24/7 Digital GP Access
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• A day off for your birthday!
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• Cycle to work scheme
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