Returns Coordinator

Full-Time: 37.5 hours per weekLocation: BirminghamDavies Group are looking to recruit a Returns Team Coordinator to work within our Vehicle Replacement Group team in Birmingham. This role involves managing the off-hire process of vehicles, ensuring priority off-hires are handled first to benefit the business.At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

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• To ensure priority off hires are actioned first to the profit of the business.
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• Communicating with customers to arrange collection of vehicles, both verbally and following up with text/email.
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• Process the Off-hire of vehicles with suppliers as per internal procedures and SLA’s.
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• Contact Referrers in instances where customer either wants to retain the vehicle or refuses to return the hire vehicle.
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• Ensure any missed/uncollected vehicles have the correct abortive charges applied and are appropriately actioned by either noting the claim and accounts note added or the charging of the customer.
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• Process off-hires using the company’s preferred supply chain via the in-house system.
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• Comply to all technical and regulatory processes and procedures.
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• Take responsibility for incoming/outgoing emails in the Inbox, ensuring all necessary action is taken including uploading information into the off-hire system.
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• Complete Supplier Reports and update VRG system.
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• Answering telephone calls appropriately and efficiently.
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• Reports to be completed to deadline set by Team Leader.
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• To action emails sent to our designated Off Hire Inbox.
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• Processing of payments
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• To assist Team Leader
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• Previous experience in a busy customer services role.
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• Proactive in solving problems and organising own workload.
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• A quick learner with a natural ability to understand processes.
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• A good overall ability with technology including Microsoft office packages
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• A good standard of education
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• Must work well within the team and use own initiative
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Career & Purpose

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• Davies Innovation Lab
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• Leadership training programme
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• Funding for professional qualifications
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• Thrive at Davies; learning opportunities
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Environmental & Social

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• The Davies Foundation
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• Local charity funding
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• Pennies To Heaven
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• Employee Resource Groups
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• Employee volunteering programme
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Financial Health

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• Pension, 5% employee and 5% employer contribution
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• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
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• Life assurance: x4
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• Refer a Friend
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• Cycle to Work Scheme
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• Lease car salary sacrifice
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• Davies Incentive Plan
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• Enhanced maternity, paternity and adoption pay
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Mental, Physical & Emotional Wellbeing

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• Wellbeing centre; move, munch, money & mind focus
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• Discounts with 100's of UK retailers
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• EAP; 24/7 confidential helpline
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• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
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• Flexible working
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• Dress for your day
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• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
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• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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