Operations Coordinator

The role is 100 % office based and location is around the West Byfleet area. Salary £32-35k

Purpose of the role:

To support the day-to-day coordination and execution of operations

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• accurate planning and scheduling of shipments
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• clear communication with customers and internal teams
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• consistent service delivery aligned to defined processes
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This role is focused on hands-on operational execution, supporting the Operational Account Lead and wider operations team to deliver a controlled, high-quality service.

This is a operational role, working within the operations team and supporting:

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• daily shipment coordination
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• demo movements and returns
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• customer updates and communication
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The role plays a key part in maintaining accuracy, consistency, and control across all day-to-day operational activity.

Key Duties :

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• Ensure full visibility and control across all movements
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• Support planning and coordination of:
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• shipments
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• demo movements
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• collections and deliveries
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• Assist with:
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• scheduling jobs
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• allocating resources
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• ensuring clear operational instructions
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• Create and manage bookings in internal systems
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• Update job status in real time
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• Maintain accurate records including:
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• delivery details
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• documentation
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• status changes
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• Provide updates to customers on:
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• delivery timing
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• job progress
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• status changes
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• Support handling of:
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• booking confirmations
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• general queries
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• Escalate issues where required
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• Coordinate with:
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• transport providers
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• warehouse team
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• operations colleagues
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• Ensure:
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• accurate handovers
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• clear communication of job requirements
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• alignment on priorities
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