Operations Manager

General Manager / Fleet Operations Manager

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• Location: Hemel Hempstead
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• Salary: up to £70k per annum base salary DOE
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• Job Type: Full-time, Permanent
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Join a leading provider of trailer solutions including contract hire, rental, sales, and maintenance services. Based in Hemel Hempstead, Hertfordshire, our company has been family-owned for more than 30 years and is known for its commitment to service excellence, innovation, and traditional family values.

Role Overview

We are currently seeking a proactive and driven General Manager / Fleet Operations Manager to lead our operations team at our Hemel Hempstead headquarters. This role is crucial for the day-to-day management and strategic development of our Workshop, Servicing, and Tyre departments. This position also offers a pathway toward board-level responsibilities, making it ideal for an ambitious individual.

Day-to-day of the role:

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• Collaborate closely with the Operations Director to align with the department’s goals and vision.
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• Gradually assume more operational responsibilities to allow the Operations Director to focus on strategic initiatives.
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• Provide regular reports on departmental KPIs, performance, and efficiency.
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• Lead and motivate teams to ensure smooth daily operations and effective long-term planning.
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• Oversee the Workshop, Service, and Tyre departments, ensuring seamless processes and high standards of customer service.
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• Manage departmental budgets and ensure all recoverable costs are identified and processed efficiently.
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• Champion continuous improvement across all operations.
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Required Skills & Qualifications:

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• Strong background in operations or general management, ideally with experience in fleet, plant or asset management.
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• Excellent communication skills with a strong focus on customer satisfaction, client negotiations and staff management.
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• Proven ability to lead and manage multi-department operations.
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• A people-focused leader capable of maximizing staff potential and recruiting effectively.
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• Excellent communication skills with a strong focus on customer satisfaction.
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• Financial acumen with experience in managing budgets and cost recovery.
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• Organisational prowess and a proactive, hands-on approach in a fast-paced environment.
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Departments Overview:

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• Workshop Department: Manage both day and night shifts, ensuring all processes from MOT prep to part usage tracking are handled efficiently.
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• Service Department: Oversee compliance, routine servicing, and breakdown responses, managing a nationwide subcontractor network and company service vans.
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• Tyre Department: Supervise Tyre operations, manage stock levels, budgeting, and warranty claims, ensuring cost-efficiency and fleet safety.
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Benefits:

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• Competitive salary + Car/Car allowance, with an attractive bonus scheme.
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• Opportunity to work in a family-oriented, growth-focused company.
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• Long-term career prospects in a supportive and progressive environment.
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Apply now if interested!