Reservations & Cruise Consultants

We are looking for a Reservations and Cruise Consultants to join a fun, friendly team in Southwest London. You will be responsible for delivering high-quality sales and service support via inbound and outbound calls.

The Job:

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• Answer inbound calls promptly, ensuring all service level agreements (SLAs) are consistently met.
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• Handle customer enquiries efficiently, professionally, and in line with company service standards.
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• Provide accurate general and destination-specific travel advice for worldwide and European travel products.
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• Deliver an exceptional customer experience on every interaction
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• Demonstrate a strong sales focus, identifying customer needs and converting enquiries into confirmed bookings.
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• Meet or exceed individual sales, revenue, and commission targets.
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• Promote current campaigns, monthly incentives
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• Make booking amendments accurately within the GDS system, ensuring compliance with airline rules and fare conditions.
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• Resolve booking issues efficiently while maintaining customer satisfaction and retention.
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• Create, amend, and manage bookings using Amadeus GDS.
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• Check and action Amadeus queues (Q's) daily.
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• Organise and cost complex travel itineraries, ensuring all customer requirements are met.
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• Perform general administrative duties related to reservations and call handling.
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• Maintain accurate records and documentation in line with company procedures
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• Work collaboratively as part of a high-performing call centre team.
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• Attend weekly staff meetings and general company meetings as required.
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• Maintain up-to-date product, destination, and airline knowledge by attending training sessions.
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• Adapt to changing business needs and support wider team objectives when required.
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Skills Required:

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• Strong customer service focus with excellent communication skills (verbal and written).
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• Proven ability to work under pressure in a fast-paced call centre environment.
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• Strong organisational and time-management skills.
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• Excellent worldwide destination and airline knowledge.
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• Strong computer literacy and confidence using reservation systems.
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• Sales-driven mindset with the ability to build rapport quickly.
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• Professional personal presentation.
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• Ability to work effectively both independently and as part of a team.
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The Package:

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• Salary up to £32,000 + Commission
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Interested:

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• If you would like to apply for the above vacancy please click 'APPLY' or email
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