Household Claims Handler

Household Claims handlerDartford (hybrid)£32,000 - £36,000 DOEBarker Munro Recruitment is pleased to be supporting a client as they continue to grow their Claims Team, and Im now looking to appoint an experienced and customer-focused Household Claims Handler to join their friendly operation in Dartford. If you enjoy guiding customers through challenging situations and want to be part of a collaborative, supportive team, this could be an excellent next step for you.This role is offered on a 40-hour working week, and will offer hybrid working, giving you the flexibility to split your time between the office and home once youre fully up to speed.The RoleAs a Household Claims Handler, youll take ownership of a varied caseload of predominantly Household insurance claims. These will include escape of water, fire, theft, storm, flood and accidental damage. Youll support customers from first notification right through to settlement, ensuring every claim is handled with accuracy, efficiency and genuine empathy.Key ResponsibilitiesManaging and progressing Household insurance claims from first notification to settlementProviding clear, supportive communication to customers throughout the claims journeyLiaising with internal teams, external suppliersAssessing policy coverage, gathering evidence and making informed decisionsMaintaining accurate records and ensuring compliance with regulatory standardsContributing to ongoing process improvements within the claims functionThere are good career prospects available as the department will continue to grow.About YouWe are looking to speak with individuals who combine strong claims handling capability with a genuine customer-first approach. Youll be someone who can balance empathy with sound judgement and who enjoys working as part of a team that values professionalism and collaboration.Essential Skills & ExperiencePrevious experience handling Household or Property claimsStrong communication skills with the ability to show empathy and clarityExcellent attention to detail and organisational skillsAbility to manage multiple cases and prioritise effectivelyConfident using claims systems and Microsoft Office toolsIf youre looking for a role where you can make a real difference to customers, work within a supportive team and enjoy the benefits of hybrid working, Id be delighted to discuss this opportunity with you.\n
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