Transaction Manager

An opportunity has arisen to join the Guildford team as a Transaction Manager. The purpose of the Transaction Manager is to create an engaging retail experience for new and used car buyers so that the customer does not buy a car from anywhere but Sandown. Ultimately, delivering this experience will improve sales conversion, profitability and loyalty.The Transaction Manager is responsible for enhancing customer relationships and progressing the sale of the car, F&I, service plans and accessories. Crucial to this role is an ability to gain customer trust and build loyalty to Sandown. Responsibilities will include, part exchange valuations, finance package tailoring and delivering sales results for the branch.Main Duties and Responsibilities:Provide class leading customer serviceEnsure sales process is adhered toDistribute and manage lead with sales executiveHave detailed knowledge of every enquiryEncourage appointments at the showroomSecond face every customerEnsure follow up after enquiry, in line with Sandown SLAsProduce finance quotes and proposalsAppraise part exchanges and provide valuationsAssist with the sale of the car, accessories, paint protection and insurance productsClose salesReport to line manager on deal by deal basis on all income generatedConduct regular diary reviewsMentor and develop team of Sales ExecutivesIdentify renewal opportunities from existing Sandown customersYou will require a high level of attention to detail; be FCA accredited: knowledge of finance and related systems; knowledge of insurance products; Understanding of car valuations and advanced negotiation skills.The showroom is open from 8.00 - 18.30 Monday to Friday, Saturday 8:30 17:00 and Sunday 10:00 16:00. Weekend work on a rota basis will be required however; a 5-day week will be worked.Total: 42.5 hours per weekBenefits:Up to 25 Days annual leave plus bank holidaysPension Scheme with employer contributionsEmployee Assistance ProgrammeEye care VouchersCycle to work scheme£400 Employee referral schemeLife Assurance PolicyStaff Discounts MOTs and RepairStaff Retail Purchase SchemeAccredited Mercedes-Benz training and qualificationsTPBN1_UKTJ