Customer Operations Advisor-- Temp

Customer Operations Advisor

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• Location: , Flintshire, CH4
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• Salary: £12.81/hour, £26,644.80/annum (based on 40 hours per week)
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• Job Type: Full-time
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Join our team as a Customer Operations Advisor, where you will be instrumental in delivering both Stores and Customer Service functions within a highly regulated environment. This role is perfect for someone with a strong safety-first mindset, as it operates within a health & safety-focused setting that undergoes regular external audits.

Day-to-day of the role:

Stores Operations (Approx. 50%)

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• Receive, check, store, and issue stock in accordance with company procedures.
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• Maintain accurate stock records and support inventory control activities.
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• Ensure the stores area is clean, organised, and compliant with health & safety standards.
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• Support efficient material flow to minimise disruption to operations.
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• Identify and report any stock discrepancies or damaged goods.
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Customer Service (Approx. 50%)

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• Serve as the first point of contact for customers and internal stakeholders.
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• Respond professionally to enquiries, requests, and issues.
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• Deliver polite, helpful, and solution-focused service.
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• Collaborate with wider teams to meet customer and operational requirements.
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Health & Safety

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• Adhere to all site health & safety procedures and safe systems of work.
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• Participate in frequent Health & Safety audits, including three audits per week conducted by Airbus.
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• Proactively raise concerns, near misses, and improvement opportunities.
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Required Skills & Qualifications:

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• Previous experience in a stores, warehouse, or logistics environment.
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• Demonstrable customer service experience.
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• Strong awareness of health & safety responsibilities.
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• Good communication skills.
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• Reliable, organised, and able to work flexibly.
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Desirable:

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• Experience in a highly regulated or audited environment.
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• Familiarity with stock control systems.
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Personal Attributes:

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• Safety-conscious and responsible.
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• Customer-focused with a professional manner.
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• Able to balance operational and service-based tasks.
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• Comfortable working independently and as part of a team.
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Benefits:

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• Competitive hourly rate and annual salary.
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• Flexible working hours.
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• Opportunity to work in a dynamic and safety-focused environment.
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