Commercial Complex Claims Handler

Commercial Complex Claims Handler

Location: Bristol (Hybrid – 3 days per week in the office)

Salary: £38,00 - £45,000 DOE

Benefits: Hybrid working, professional qualification support (CII), long-term progression opportunities

This is an opportunity to join a well-established and growing specialist insurer with a strong reputation across financial lines, construction, accident & health, and affinity products. Backed by a major international parent group, the business combines the stability and support of a global insurer with the close-knit culture of a smaller regional team. With excellent staff retention and ambitious growth plans over the next few years, the business offers genuine long-term career development within a collaborative environment.

A growing insurer is looking to appoint a Senior Claims Handler to support a broad and varied claims portfolio across complex commercial lines. Working within a close-knit team, the role will combine hands-on claims handling with oversight of third-party administrators and key stakeholder management across the business. This position offers strong long-term progression potential, including the opportunity to help shape and eventually lead an in-house claims function as the business continues to expand.

• Manage a varied portfolio of complex claims across areas including Professional Indemnity, Accident & Health, and Construction All Risk, giving you exposure to diverse and technically challenging work

• Oversee relationships with TPAs, panel firms, and service providers, allowing you to develop broader operational and stakeholder management experience

• Handle referrals above delegated authority and contribute to resolution strategies on higher-value and more complex matters

• Work closely with underwriters, actuaries, finance teams, and senior leadership, increasing your visibility across the wider business

• Support claims process improvement initiatives and contribute to the future development of an in-house claims function

• Produce clear reporting, reserve recommendations, and claims analysis to support business decision-making

• At least 5 years’ claims handling experience

• Experience handling claims within one or more of the following areas: Professional Indemnity, Accident & Health, or Construction All Risk

• Ability to work independently and manage a varied workload within a fast-paced environment

• Strong communication and stakeholder management skills

• Experience working with TPAs, brokers, panel firms, or outsourced claims providers would be advantageous

• Comfortable balancing technical claims work with operational and administrative responsibilities where required

If this role isn’t quite right, it’s still worth speaking to one of our specialist team — we may be working on something that hasn’t hit the market yet.

Related Job Titles: Claims Adjuster, Complex Claims Handler, Commercial Claims Handler, Financial Lines Claims Handler, Technical Claims Specialist