Head of Third-Party Damage Claims

We are recruiting for a Head of Third-Party Damage Claims on behalf of one of the largest specialist motor insurers in the market.

The Head of Third-Party Claims will be responsible for leading, developing, and managing the end-to-end third- party claims journey. This includes strategic oversight of operational performance, technical excellence, and service delivery across all third-party claims functions.

Key Responsibilities

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• Driving cost control throughout the claims lifecycle across all elements of third-party claims spend.
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• Developing and implementing strategy based on detailed financial analysis.
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• Overseeing the effective management of complex and high value claims and processes with technical, regulatory or financial implications.
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• Initiating indemnity control and operational effectiveness initiatives with sound business cases.
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• Analysing and drafting reports, as well as responding to financial performance metrics.
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• Using granular knowledge of vehicle portfolio, underwriting and distribution strategies to anticipate trends.
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• Overseeing key supply chain relationships in the fulfilment of the claims proposition and ensuring that all external providers meet performance requirements.
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Key Requirements

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• Extensive experience in motor claims management, with a thorough understanding of claims processes and current market trends.
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• Proven ability to deliver key objectives and drive measurable performance improvements within challenging timeframes.
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• In-depth technical expertise in motor liability, credit hire, personal injury, and relevant legal and regulatory frameworks.
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• Strong commercial and financial acumen with experience of working with actuarial development triangles.
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• High level of numeracy and analytical skills, with the ability to interpret data and identify underlying patterns and trends.
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• Skilled in producing professional, well-structured, and accurate reports.
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• Excellent communication, negotiation, and stakeholder engagement capabilities.
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• Professional qualification (e.g., ACII or equivalent) is desirable.
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