Sales Support Coordinator

Sales Support Coordinator

Location: WFH / Hybrid Working AvailableSalary: £26,000 - £32,000 DOEReporting to: Sales Manager

About the Role

We are seeking a highly organised and detail-oriented Sales Support Coordinator to join our growing team. This newly created role is responsible for managing a high volume of customer quotations from across the UK, ensuring that no opportunities are missed and all enquiries are progressed efficiently and accurately.

With approximately 3000 quotations per month being generated nationally, this position plays a pivotal role in supporting the sales function, maintaining data integrity, and ensuring excellent customer service throughout the quotation process.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys working with processes and systems, and takes pride in delivering exceptional attention to detail.

Key Responsibilities

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• Manage and coordinate approximately 3000 customer quotations per month.
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• Ensure all quotes are accurately logged, tracked, and followed through to completion.
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• Monitor quotation pipelines and proactively chase outstanding actions.
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• Maintain accurate records within Microsoft Dynamics CRM.
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• Work closely with Sales Representatives and internal departments to ensure timely responses to customer enquiries.
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• Identify and escalate any potential delays or issues that may impact customer satisfaction.
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• Generate reports and updates on quotation activity and conversion rates.
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• Ensure all customer and sales data is maintained accurately and in line with company procedures.
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• Support continuous improvement of sales administration processes and workflows.
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Person Specification

Essential Experience

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• Previous experience in a Sales Support, Sales Administration, Customer Service, or Coordinator role.
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• Proven experience using Microsoft Dynamics CRM.
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• Experience managing high volumes of work and competing priorities.
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• Demonstrable ability to work accurately under pressure and meet deadlines.
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• Strong administrative and organisational skills.
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Essential Skills & Attributes

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• Exceptional attention to detail.
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• Strong communication skills, both written and verbal.
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• Highly organised with excellent time management abilities.
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• Proactive and self-motivated approach to work.
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• Ability to prioritise workload effectively in a fast-paced environment.
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• Confident using Microsoft Office applications, particularly Excel and Outlook.
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• Ability to build positive working relationships across teams.
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Desirable

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• Experience supporting a field-based sales team.
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• Experience working within a national or multi-site business.
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• Knowledge of quotation management processes and sales pipelines.
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What's on Offer

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• Salary of £25,000 - £30,000 depending on experience.
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• Flexible and hybrid working options, including the possibility of working from home.
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• Opportunity to join a supportive and collaborative team.
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• Training and development opportunities.
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• Stable and growing business with long-term career prospects.
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If you are highly organised, thrive under pressure, and have experience using Microsoft Dynamics to support a busy sales environment, we'd love to hear from you.