Application Operations Engineer

The essentials Role: Application Operations Engineer (OPV Vortex platform) Location: Exeter - around 1 day per week on site, rest remote Rate: £(Apply online only)/day (inside IR35 via umbrella) Contract length: 12 months Clearance: Active SC clearance strongly preffered Interview: 1 stage, MS Teams, conversational / suitability based About the role You would join the OPV Vortex Support Team, supporting a new platform that operational meteorologists use to create forecasts, eventually replacing several legacy tools. Your work directly impacts how forecasting products are configured, delivered and maintained. Key responsibilities Configure data products on the Vortex platform, including template logic and output layouts (using languages such as Handlebars.js / Mustache.js and Typst). Onboard new products end‑to‑end, working closely with Product Managers, Service Delivery Managers and operational users. Reconfigure / optimise products as requirements evolve and usage grows. Work as part of a multi‑disciplinary team supporting Vortex and its users as the platform matures. Manage Changes, Incidents and Problems using ServiceNow, taking ownership through to resolution or handover. Assist with testing and verification of new functionality delivered by development teams, providing clear feedback. Core skills they are looking for Solid background in Application / Production Support or Application Operations. Experience with configuration management and maintaining secure, accurate configurations. Hands‑on experience with incident, problem and change management (ideally ServiceNow). Understanding of service availability and capacity, KPIs and SLAs. Ability to carry out routine maintenance, admin tasks and technical support activities. Comfortable executing test scripts and understanding the role of testing within the lifecycle. Strong user focus - engaging with stakeholders, gathering user needs and using data to drive improvements. Proactive ownership and initiative - seeing issues through until they are resolved or appropriately transitioned. Why this might interest you Work on a brand‑new strategic platform that will replace legacy forecasting solutions across the organisation. Blend of technical configuration, service operations and stakeholder interaction. Stable 12‑month engagement with a single, well‑defined product team. Flexible hybrid setup with minimal on‑site requirement in Exeter. Inclusive employer that participates in guaranteed interview schemes (Disability Confident and Armed Forces Covenant)