Customer Services Advisor

Customer Service AdvisorSalary: £27,810 per annumLocation: Warrington - Fully Office BasedHours: 8-week rolling rota (5 days from 7), with shifts scheduled between 06:45 and 22:00, and include two weekends off per 8-week rota.Contract: Full Time, Permanent

The role

As a Customer Service Advisor, you'll handle a variety of customer enquiries by delivering a professional, friendly and efficient service. You'll take ownership of each query from start to finish, ensuring customers receive accurate information and a positive outcome.

Key responsibilities

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• Handle customer enquiries professionally across multiple communication channels
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• Take ownership of customer queries through to resolution
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• Deliver a positive, efficient and empathetic customer experience
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• Maintain accurate customer records and update internal systems
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• Work closely with other departments to resolve more complex enquiries
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• Ensure all work is completed in line with company policies and regulatory requirements
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• Keep up to date with products, services and business processes
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• Adapt to new systems, processes and business initiatives
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• Contribute ideas to improve the customer experience and team performance
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About you

We're looking for someone who enjoys helping people, communicates well and thrives in a busy environment.

You'll ideally have:

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• Previous customer service experience
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• Excellent communication and listening skills
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• A positive, patient and professional approach
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• Strong attention to detail
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• Good IT skills and confidence using different systems
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• The ability to multitask and prioritise your workload
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• A proactive attitude and willingness to learn
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• A team-focused mindset with a collaborative approach
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About the company

You'll be joining a well-established organisation that believes great customer service starts with great people. From your first day, you'll receive structured training, ongoing support and the opportunity to develop your career within a welcoming and inclusive team.

If you're looking for a company where your contribution is recognised and your development is genuinely supported, we'd love to hear from you.

Apply now

If you're ready to take the next step in your customer service career and join a business that values its people, apply today.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates