Mortgage Administrator

This is a brilliant opportunity to join a growing, founder-led mortgage brokerage where relationships, service, and doing things properly sit at the heart of everything.We’re working with a people-first, high-service brokerage based in Birmingham, specialising in complex income and property cases. The business supports first-time buyers, investors, and clients who need a more tailored, thoughtful approach to securing the right mortgage and protection solutions.They are now looking for a Client Services / Mortgage Administrator to work directly with the founder and become a key part of the client journey from initial enquiry through to completion.This is a hands-on, high-trust position where you’ll be the right hand to the business owner and play a central role in shaping the client experience.The RoleYou’ll be responsible for managing the day-to-day client journey, ensuring everything runs smoothly, efficiently, and with a personal touch.Key responsibilities include:\n

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• Acting as a key point of contact for clients, lenders, and advisers
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• Managing inbound enquiries and guiding clients through the process
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• Booking appointments and managing diaries
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• Keeping CRM systems fully updated and accurate
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• Chasing documents and ensuring compliance requirements are met
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• Progressing mortgage and protection applications from submission to completion
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• Handling sensitive financial information with complete confidentiality
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• Supporting general operational and administrative processes
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About YouWe’re looking for someone who genuinely enjoys working with people and takes pride in delivering an excellent client experience.You will ideally be:\n

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• Have a background within financial services / PA
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• Warm, personable, and confident communicating with clients
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• Highly organised with strong attention to detail
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• Proactive, reliable, and able to take ownership
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• Calm under pressure and solution-focused
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• Comfortable working in a small, close-knit team environment
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Experience in mortgage administration, financial services, estate agency, PA/EA work, or high-end customer service would be beneficial.What’s On Offer\n

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• Salary: £28,000 – £30,000 (DOE)
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• Monday–Friday, 9am–5pm
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• Office-based role in Birmingham (B31) - this role has the potential to become hybrid after the probation period.
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• Direct access to the founder - no layers or corporate structure
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• Real input into how the business runs and grows
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• Genuine progression opportunities as the business expands
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• A supportive, close-knit, people-first environment
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• A varied role with exposure to both clients and operations
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Why This Role?This is a chance to join a growing business where you won’t just be a number. You’ll be trusted, valued, and given real responsibility from day one, with the opportunity to genuinely shape the client experience and grow alongside the company.If you’re someone who thrives in a people-focused environment and wants to be part of something building momentum, this could be a fantastic next step.Apply today for a confidential chat.INDAR