Insurance Account Handler

Insurance Account Handler

Salary: £28k -£33k DOE + great benefit package

Location: Hove

Hours: Mon-Fri 9am-5pm

Hybrid Working: Following the successful completion of a six-month probationary period, you'll have the opportunity to work on a hybrid basis, with three days in the office and two days working from home each week.

Are you an experienced Insurance Account Handler looking to join a supportive and growing brokerage where your contribution is genuinely valued?

An exciting opportunity has arisen to join a well-established and highly respected insurance business specialising in a niche sector. This is a fantastic opportunity for someone who enjoys providing first-class customer service, building strong relationships and ensuring clients receive an exceptional level of support throughout their insurance journey.

Working alongside an experienced team, you'll play a key role in servicing clients, liaising with insurers, preparing quotations and ensuring policies are administered accurately and compliantly.

Key Responsibilities

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• Managing insurance policies from inception through to renewal.
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• Liaising with insurers to obtain quotations for both new business and renewals.
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• Preparing professional quotations and policy documentation.
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• Processing mid-term adjustments (MTAs) and policy amendments.
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• Issuing policy schedules, certificates and renewal documentation.
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• Raising invoices and assisting with premium collection and credit control.
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• Responding to client enquiries by telephone and email, providing an exceptional level of customer service.
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• Maintaining accurate records using the company's CRM system.
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• Supporting Account Executives and the wider broking team with day-to-day administration.
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• Ensuring all work is completed in line with FCA regulations and company procedures.
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Skills & Experience

The successful candidate will ideally have:

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• Previous experience as an Insurance Account Handler, Broker Support or Insurance Administrator.
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• Excellent administration and organisational skills with strong attention to detail.
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• Outstanding communication skills, both written and verbal.
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• The ability to manage multiple priorities within a busy environment.
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• Experience using Acturis or another insurance broking platform would be advantageous.
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• Strong IT skills, including Microsoft Office.
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• A proactive, positive and team-focused approach.
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• A willingness to learn and develop within a specialist insurance sector.
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What's on Offer?

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• Salary of £28,000 - £33,000, depending on experience.
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• Monday to Friday working hours (9:00am-5:00pm).
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• Hybrid working available in line with company policy.
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• Excellent benefits package.
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• Ongoing training and development, including professional study support where appropriate.
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• The opportunity to join a friendly, collaborative team within a growing and successful business.
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• A company culture that values teamwork, continuous learning, delivering quality and making a positive difference.
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This is an excellent opportunity for someone looking to build a long-term career within a forward-thinking insurance business that genuinely invests in its people. If you're organised, customer-focused and passionate about delivering an exceptional service, we'd love to hear from you. Please submit your up-to-date CV ASAP!